Things are looking a little brighter every day

Jens Bjorn Andersen, CEO, takes the temperature on DSV's state of mind.

It is always interesting to hear experts explain how they see signs of improvement in the world economy and then actually recognise some of the positive trends they point out. The positive trend we saw in late 2013 appears to have continued into 2014. The past six years of cyclical fluctuations between crisis and weak signs of improvement call for great caution before sounding the all-clear signal for the end of the financial crisis. We would like to see more lasting signs of economic improvement before we dare to declare that the crisis is over.

Well structured – and still fine-tuning

On the other hand, we can point out that we are well-positioned for an upcoming recovery. Our organisation is well structured, and strategic acquisitions have consolidated our market position. We are very careful not to increase costs, which is why we expect an increased number of shipments and higher volume to have a positive impact on our bottom line.

On the whole, things are looking a little brighter every day. Even so, this does not mean that we no longer have to fine-tune our machinery and keep costs in check. We are on an interesting journey where we are constantly working to optimise our procedures in all 75 DSV countries, by providing new technology and putting established habits to the test. As long as productivity varies among employees and countries, there will still be a basis for continuing to learn from the best.

Goal is to optimise quality

In this issue of moves we focus on our Shared Service Centre in Poland, where we have chosen to centralise selected procedures to increase productivity and keep our business healthy and competitive.

This is a fine balance where we have to ensure that we are still close to our customers in the individual countries and retain our DSV culture at the same time. Our goal is not to reduce the total number of DSV employees. Our goal is to optimise quality and business procedures to boost productivity. We hope that this can take place by growing the number of shipments, while keeping our costs in check at the same time. This will prepare us for a little more economic recovery, please!

Best regards,

Jens Bjorn Andersen
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