The buying behaviour of the modern consumer has drastically changed over the last decade – also when it comes to transport and logistics.
“We know that our customers really just want their shipping to be easy and convenient,” says Group Chief Commercial Officer, René Falch Olesen, and continues:
“As a business, we need to be where our customers expect us to be, and for the modern customer that means 24/7 online access and digital self-service. With myDSV we give our customers what they want”.
• Self-administration of accounts
• Booking service
• Detailed shipment overview e.g. status of shipments and event history
• Basic reporting
Flemming B. Pedersen, Director, Programme & Portfolio Management, further elaborates:
“We know that many customers would like to do their own bookings, tracking and reporting online, without having to call or email a freight forwarder. In general, they would like to have more self-service features across all DSV products. Knowing this, we are building a platform that meets our customers’ expectations of a user-friendly and modern digital experience”.
myDSV is easy and intuitive to use. Our experience with the platform demonstrates that DSV really considers the needs and concerns of its customers.
- Ms. Cecilia Sánchez, Export Manager at POLYLUX in Spain.
René Falch Olesen continues:
“I would like to stress that myDSV is an added service to our customers. They will still be able to talk directly with a freight forwarder whenever they want to. Professional and personal customer service and support is still important and, we believe, what sets us apart”.
With its intuitive design, myDSV lets you easily book and track your own shipments and access standard reports. The platform gives you full transparency through track and trace and an easily accessible booking history. The aim is to make it easier and faster for DSV’s customers to manage their shipping.
The platform also works as a collaborative space, where customers can share booking templates and shipment documents with their colleagues.
Migration from other platforms
As myDSV is replacing several other platforms, the customers are being migrated from these onto the myDSV platform. Flemming B. Pedersen explains:
“We are in the complex process of migrating our customers from our other platforms onto myDSV – a process that will take most of 2018. Currently myDSV is available for Air & Sea customers globally and Road customers in Europe. We will continue to work on integrating more systems and processes to give our customers a single access point for all their online interaction with DSV.”