Corona virus (COVID-19) Q&A We aim to provide answers to some of the most urgent and common questions. Please note that information provided here is subject to change. For further information please contact your usual contact person at DSV Panalpina. What is DSV’s overall approach to the COVID-19 situation? We are doing everything we can to keep supply chains flowing. Overall, we follow the guidance provided by the World Health Organization (WHO) and national authorities such as Ministries of Foreign Affairs and National Health Authorities in the countries where DSV is operating. We obey any restrictions imposed. How can DSV support my business? Please contact your regular local DSV account manager or contact person to discuss your specific needs. We will do everything we can to handle special requests where possible. Does DSV accept visitors/guests at its offices and facilities? In some locations, in common with government advice or restrictions, we avoid all unnecessary visitors and postpone meetings or hold them by tele- or videoconference instead. We recommend that visitors sign declarations to inform us where they have been in the past 14 days. Anyone having been in a high-risk area is asked to leave immediately. High-risk areas are defined by national authorities such as Ministries of Foreign Affairs and National Health Authorities in the countries where DSV is operating. How is DSV handling new regulations and restrictions from authorities? Our priority is to act as quickly as possible. There have been build-ups of traffic at some border crossings in Europe, but in many cases traffic is now flowing freely and separate lanes have been set up to separate goods traffic from private vehicles in order to allow goods transport to move freely. Does DSV have a business continuity programme? Yes, we do. DSV’s business continuity programme is part of our crisis management set-up. Our Executive Crisis Committee directs all key activities during this critical period to ensure that the entire DSV organisation is aligned and aware of the steps to be taken in order to continue to serve our customers. What happens in countries which introduce lock-down measures? DSV will continue operations while taking the necessary measures to ensure the health and safety of our employees and business partners. In some countries, some or most office staff are working from home and those staff in the office are following the rules about maintaining social distance. Terminals and warehouses are operational and we obey guidelines and restrictions in any given country/region. At DSV we will do our utmost to maintain operations as close to normal as possible. Which DSV operations are affected by the COVID-19 situation? In general, we are operational. Some but not all operations are affected and not to the same extent. The situation is developing day by day, and we strongly encourage customers to reach out to their usual contact person at DSV. See our operational overview. What about air freight between Europe and North America? With passenger flight greatly reduced, we are preparing a solution for cargo flights which we expect to announce soon. Please stay in touch with your usual DSV account manager. Are DSV's Trailer Workshops open? Yes. Our workshops in The Netherlands, Denmark and Sweden are open as normal, with extra precautions to protect against virus transmission. DSV staff will manoeuvre trailers into and out of the actual workshop bays; drivers may not enter the building. Please contact us in advance on firstname.lastname@example.org.