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Do you have operational and logistical knowledge? Are you looking for a challenge with responsibility and room for your own creativity? Read more!

DSV Solutions

For our fast-growing division DSV Solutions in Venlo we are hiring a Customer Services Representative

The main duties of this position

As a Customer Services Representative, you perform administrative and planning activities. In addition, you act as a pivot between the customer, internal departments and external parties. You do this in such a way that the correct data and schedules are available for the incoming, order picking and outgoing process in the Warehouse and that the customer-specific agreements and wishes are met. Other tasks will be:

  • Monitoring (real time), with the help of the warehouse management system and/or transport planning program and by means of internal and external coordination, the course of the pick/pack process in relation to agreements with the customer;
  • Signalling disruptions, informing the customer(s) and carriers of expected delays/changes;
  • Act as the first operational contact point for assigned customer(s) and as a pivot between customer and internal departments;
  • Identifying possible problems / bottlenecks, thinking along with the customer about solutions; 
  • Handling and passing on complaints from the customer(s);
  • Where appropriate, providing input to projects to improve processes and work instructions.

What do we ask?

We are always looking for people who can make a difference and who can be an added value for our company. The qualities we value are commitment, responsibility and ownership. Sharing your knowledge and cooperation will be highly valued. Furthermore, we request the following qualifications: 

  • HBO work and thinking level;
  • Experience in the field of customs matters is an advantage;
  • Experience with Excel;
  • Mastery of the Dutch and English languages in word and writing;
  • A pre is at least 1 year's work experience in a similar position within logistics;
  • Willingness to work in 2 shifts within the 06.00-21.00 window.

What do we offer?

Working at DSV means working for one of the top players in the market. As a growing company we are looking for people who want to grow with us. We offer a challenging job in an international environment, with a good compensation and benefits package. We offer good career opportunities to motivated and skilled employees. We think it is important that our employees enjoy going to work. Personal attention, open communication, team spirit and a positive corporate culture are central to this. Our employees always have the opportunity to receive the right training to further develop professional competences.

Does this sound like the challenge you like to take on?

We look forward to your application. For further information about the position, please contact Jeroen de Wit via +31 (0) 682297557. A VOG application is part of the procedure.

DSV does not accept unsolicited help from intermediary / employment agencies or other third parties for this vacancy. Resumes sent (in whatever form) by said parties to any employees of DSV without a valid written search query from our HR Department, are considered public information. No compensation will be owed to the said parties in the event that a candidate is hired whose CV and / or other information has been sent unsolicited.

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Any questions?

Our recruiter Jeroen de Wit is ready for you.

Jeroen de Wit