Customer Service Representative

Move forward as Customer Service Representative at DSV in Eindhoven

You make the difference by managing the entire logistics process for our customers. From goods receipt to delivery at the customer – you ensure everything runs smoothly.

You get it done

As a customer service representative, you are the main point of contact for our logistics customers. You're on it. 

How you do this? You make sure their shipments are executed efficiently and on time, and that all administrative tasks are handled smoothly. Your role involves coordinating transportation by road or sea, handling the necessary documentation, while maintaining communication with customers and carriers. You achieve this by:

• actively collaborating with your colleagues to organize shipments to and from the warehouse for customers;
• maintaining contact with carriers and internal colleagues (regarding sea freight, road transport, and express);
• ensuring correct inbound and outbound processes and inventory levels in our warehouse management system;
• managing timely planning and feasibility of shipments.

You work with a small, close-knit team of four other colleagues in an informal atmosphere. Everyone is involved, customer-focused, and works together to exceed customer expectations. You have regular contact with both customers and colleagues, contributing to the success of the logistics operations within the warehouse.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier, or road, or where we can offer storage in warehouses.

Together with your colleagues, making a difference for our customers is what this team is all about,

says Rolf Sliphorst, Operations Manager.

In the Netherlands, we operate from over 25 locations with more than 3,000 colleagues. Together, we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a completed vocational education in a relevant field;
• experience in a logistics environment. Experience in a similar role is a plus;
• independence, but also a strong team player;
• good command of both Dutch and English.

It all counts for this vacancy of customer service representative in Eindhoven. Furthermore, it’s important that you feel at home with us. That will certainly be the case if you like to keep pushing, have guts, and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, and always strives to grow as an organization. That’s why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• 28 vacation days per year and 8% holiday pay paid out in May;
• 5% bonus paid out in November;
• a favorable pension plan, with part of the premium paid by DSV and your own contribution of 5%;
• access to knowledge and training via our DSV Academy and external (logistics) study opportunities.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

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