Customer Service Specialist Road Transport

Move forward as a Customer Service Specialist Road Transport at DSV in Dordrecht

We are expanding! For our driven team of enthusiasts at DSV Road, we are looking for a self-starter and proactive colleague. We have openings for both junior and mid-level positions. Have you completed a logistics education but do not have any work experience yet? With us, you'll find opportunities and possibilities! What will you be doing? Organizing transportation for all groupage shipments to Spain, Portugal, Norway, and Finland. The great thing about this role is that you will be responsible for the shipment and delivery from start to finish. That is what you do!

You get it done

Yes, another booking has come in, so it's time to get to work. In this case, the customer wants to transport two pallets from the Netherlands to Madrid. You contact the customer, discuss all the details regarding the pallet shipments, and then coordinate with your colleagues in distribution planning. This department ensures that the two pallets are picked up from the customer and delivered to the DSV warehouse in Venlo or Dordrecht. From one of these storage locations, further transport to the final destination is handled by our planning department. During this journey to the final destination in Madrid, you are responsible for ensuring timely and careful delivery at the destination. You're on it. 

How do you do this? Together with your colleagues, you are actively involved daily in processing and managing groupage shipments to Spain, Portugal, Norway, and Finland. The pleasant and open team spirit fosters great cooperation and everyone is ready to help each other. From customer contact and order processing to troubleshooting en route and ensuring timely and correct delivery, everything is aimed at optimal customer satisfaction. In short, you process and monitor all shipments to these four countries until our DSV colleagues take over from you or until the shipment reaches its final destination. You achieve this by:

• processing incoming transport requests and booking transports in our TMS, CargoLink; 
• having contact with customers and other DSV divisions in the Netherlands and internationally, your colleagues of local planning and crossdock departments in Dordrecht/ Venlo; 
• monitoring shipments, tracking their statuses and informing customers about them to their satisfaction;
• quickly responding to and addressing issues that arise en route to the final destination. Think of delays caused by a broken-down vehicle or missed ferries or traffic jams. You inform the customer and find an appropriate solution to get the shipment to its destination as quickly as possible;
• completing your work in day shifts from Monday to Friday.

Your team at DSV stands out for its positive atmosphere and collegiality. It is a close-knit team that helps each other whenever needed! Additionally, having fun during the workday is central and there is always time for a bit of fun. 

We are DSV, we are growing

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world that we cannot reach by air, sea, rail, courier, road or warehouse storage. offer.

You are responsible for the transport of the customer's groupage shipment. Together with your international colleagues at DSV. From Norway to Portugal. That's what you do,

says Jeffrey Burghouwt, Team Lead Freight Forwarding.

In the Netherlands we work from more than 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and together we make a difference.

You bring

• a sense of humor, a touch of daring and sturdy shoes, just like your colleagues, because timely delivery sometimes presents challenges to tackle; 
• a completed education in logistics or some work experience in the role of freight forwarder, transport coordinator or supply chain planner; 
• good organizational skills, you work meticulously and have a motivated work attitude. You are communicatively strong and not afraid to discuss matters by phone;
• proficiency in both Dutch and English, you speak and write both languages well.

It all counts for this vacancy of customer service specialist road transport in Dordrecht. It is of course also important that you feel at home with us. That certainly goes well if you like to persevere, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is enterprising, competitive and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment we also offer:

• of course, a nice salary, tailored to the knowledge and experience you bring; 
• plenty of free time and flexibility, namely 28 vacation days (based on full time employment), 8% vacation pay; 
• a bonus! 5% gratuity paid in November;
• self-development, we are happy to invest in your personal growth and development through free learning via DSV Academy. We also have external (logistics) study opportunities. This way, you can also 'move forward'.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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