Manager, Processes & Services

Job Req Number:  102839
Time Type: Full Time

DSV is constantly evolving and expanding within the global market. Working for the world's largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

We have an exciting opportunity for Manager with solid background in overall management of People & Organization (P&O) process and services to join our P&O department in Dubai. This role ensures smooth, accurate, and compliant administration of all P&O processes and services. The manager oversees the P&O services team responsible for data management, payroll coordination, benefits administration, employee records, and P&O compliance with global organizational standards and local regulations, and most importantly, meet and deliver on the agreed SLAs.

Reporting Line:

Reports to                                     : Senior Manager, P&O, Dubai & Iraq and dotted to Regional Process and Services Lead

Direct subordinates                       : Yes

Detailed Responsibilities: 

Overall

• Collaborate and align with Country Lead and work closely with Business Partners and ensure smooth  operational and administrative delivery.
• Conducts continuous improvement initiatives to local processes, drives automation and standardization to meet global P&O process inorder enhance speed, accuracy and employee experience.
• Represent the local team in Process and Services meetings Global & Regional meeting, provide input on global/regional directives, and lead end-to-end execution of related local projects.
• Ensures data integrity and delivers accurate and timely reports and insight that support the business needs.
• Supports with audits and compliant with local laws and regulations.
• Lead implementation and maintenance of digital tools and drives efficiencies.
• Manage and lead the team and provide end-user support to P&O, managers & employees.

P&O Process & Services

• Supervise all P&O processes of employee life cycle  and service team handling including employee data, onboarding, exits, and HRIS updates.

• Own & maintain accurate and up-to-date employee records.
• Ensure all P&O processes follow company SOPs and meet statutory requirements.
• Handle P&O documentation — letters, contracts, reports, etc
• Monitor service turnaround times (SLAs) and quality standards.
• Identify process gaps and suggest automation, process or system improvements.

 Payroll & Employee Benefits Administration

• Validate inputs of the service team payroll inputs such as attendance, overtime, allowances, and deductions.
• Coordinate with finance/payroll vendors to ensure accurate and timely processing.
• Manage employee benefits enrollment (health insurance, retirement, etc.).
• Employee insurance, invoicing and payments
• Maintain compensation and benefits records.
• Provide administrative support for annual compensation review cycles with data and documentation.
• Handle employee queries on salary, deductions, and benefits.

P&O Audit & Compliance

• Maintain complete and audit-ready P&O files and records.
• Conduct periodic internal checks to ensure compliance with company and legal standards.
• Prepare reports and documentation for internal and external audits.
• Track compliance requirements such as labor law postings, contract renewals, and statutory filings.
• Coordinate with auditors and implement corrective actions for findings.

Employee Relations (Administrative Support)

• Maintain confidential records of disciplinary actions and grievance cases.
• Ensure ER cases are properly documented, tracked, and closed as per policy.
• Support communication of P&O policies, notices, and employee engagement initiatives.
• Assist in preparing reports on attrition, grievances, and disciplinary trends.
• Support with employee surveys.

Communication:

• Internal – All Internal Teams
• External – vendors

Qualifications & Characteristics:

• Bachelor’s/ master’s degree in human resources.
• A minimum of 5 years work experience as a similar industry or HR generalist with leadership experience is a plus.
• Sound knowledge of HR practices and UAE labour law.
• Excellent written and verbal communication in English language.
• Strong understanding of confidentiality as it relates to People.
• Excellent interpersonal competencies, and cultural sensitivity.
• Ability to work with managers to assess complex issues pragmatically.
• Proven ability to multitask.
• Excellent administration and organization skills.
• Ability to interact with and lead employees at various levels.
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to define problems, establish facts, analyze situations.
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now