Intern, Airfreight Export, Shenzhen

Job Req Number:  88739
Time Type: Full Time

General Responsibilities 主要工作职责

• Communicate with the customer in accordance to existing communication guidelines where applicable
• Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation 
• Take the full ownership of a customer’s inquiry and solving their problem with a “CAN-Do” attitude
• Proactively keep the customer updated on the status of their order until final delivery
• Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer
• Attentive to details on customer requirements and expectation by careful listening and proactive communication
• Provide accurate, precise and quick answers or information to customer inquiry or concern 
• Serve the customer with integrity and embrace the company policy 
• Maintain good knowledge on DSV systems, processes, tools and organization by continuous learning and development
• Interface with subcontractors
• Administer proper file opening / closing / checking and preparation for closing.
• Send shipping advice to overseas stations and other stakeholders

Detailed Responsibilities 具体工作职责

• Establish local SOP’s with shippers/consignees for nominated business where necessary
• Provide quotations of local charges to shippers/consignees for nominated business where necessary
• Handle customer inquiry via phone, e-mail and face to face meeting
• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
• Carry out approved proposed improvement / changes on procedures and systems made by supervisors
• Execute the shipment booking by following the SOP and quotation
• Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services
• Feedback pre-claim details and status to customers
• Incident management – handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues
• Prepare customers’ statistics and reports upon request
• Process and create documents including but not limited to air waybills, warehouse advise, trucking orders, invoices and other docs which requested by customers
• Invoicing / verification and posting of incoming invoices
• Job costing
• Update Track and Trace systems, send shipping advice to overseas stations
• Take up additional tasks as assigned
• Back up for other team members when necessary

Communications 沟通对象

• Internal –All DSV local and oversea Internal department
• External –Customer; Subcontractors

Job Requirements 任职资格

Education & Working Experience 教育背景及工作经验

• College Degree or above             
• Industry experience minimum 1 year
• Experience in a customer focused role preferred
• Honest, reliable and responsible; positive attitude under high pressure, problem solver

Skills & Knowledge 技能与知识

• Knowledge in freight forwarding and logistics.
• Knowledge of business processes
• Know how in air / ocean / logistics / SCM
• Skillful of PC & Internet
• Good command of Mandarin

Software Skills

• PPT, Excel, Word

Language Skills

• Fluent English in both oral and written

Competency 能力要求

• Competency Requirements                                 Desired Level*              

• Communication                                                              L1 Coaching
• Customer Service                                                          L1 Coaching
• Team Work                                                                    L1 Coaching
• Problem Solving                                                            L1 Coaching    
• Result Orientation                                                         L1 Coaching

 Notes: Desired Competency Levels

L1. Reactive – Demonstrates basic effective behavior regularly or when the environment provides immediate reason for doing so.

L2. Proactive – Demonstrates effective behavior independently and on one’s own initiative regularly.

L3. Coaching – Stimulating others in the immediate working environment to demonstrate effective behavior, sometimes demonstrate exemplary role.

L4. Shaping – Inspiring others within the entire organization and demonstrates effective behavior by creating the right conditions and keep act as exemplary role within the organization

L5. Professional –Able to manage a department professionally

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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