Operational Key Account Manager

Job Req Number:  91999
Time Type: Full Time

General Responsibilities 主要工作职责

•    Provide premium, personalized service to assigned accounts to ensure a high level of customer satisfaction and loyalty.
•    Manage and nurture relationships with existing assigned accounts to understand their needs and ensure their service expectations are met or exceeded.
•    Serve as the main commercial point of contact for accounts, addressing any issues they may have promptly and effectively.
•    Collaborate with network, operations, branches and product teams to ensure client needs are met with tailored products and services.
•    Identify and develop new business opportunities and increase the share of wallet of assigned accounts where feasible. 
Detailed Responsibilities 具体工作职责

•    Client Relationship Management: Maintain long-term relationships with clients, providing consistent, premium-level service. Able to travel to meet with customer and meet with customers on regular basis.
•    Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns.
•    Service Delivery Excellence: Ensure the delivery of timely, high-quality solutions and services to clients. 
•    Coordinate with internal teams to resolve issues and implement improvements based on client feedback.
•    Account Growth and Retention: Identify opportunities for account growth and increased engagement by understanding account’s business needs and aligning them with our services.
•    Account Plan for each account under own account portfolio, customer base will include both local controlled and network controlled Healthcare customers
•    Implement strategies for client retention and development (share of wallet)
•    Problem Resolution: Act swiftly to resolve client issues, managing any escalations and communicating effectively across teams to reach a resolution. Availability to work during off working hour to work out solution if client has urgent needs.
•    Maintain a log of issues and resolutions to improve future service delivery in alignment with operations and products. 
•    Feedback and Reporting: Gather client feedback to measure satisfaction and areas for improvement. 
•    Provide detailed reports to management on account status, challenges, and achievements.
•    Collaborative Coordination: Work closely with other departments to ensure that all account-specific requirements are understood and met. 
•    Participate in cross-functional meetings to discuss client projects and the impacts on business operations. 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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