Job Req Number: 75824
Time Type: Full Time
General Responsibilities 主要工作职责
The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.
The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.
Visibility, tracking, reporting
Detailed Responsibilities 具体工作职责
Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.
Ensure that DSV processes are meeting target services levels.
Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.
Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.
Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
Relay consistent issues to Asst. Manager in a timely and efficient manner.
Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.
Obtain strong working user experience with department key activities
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.