General Manager

Job Req Number:  68913
Time Type: Full Time

BRIEF OVERVIEW

Reporting to the Director, Operations, the General Manager has overall responsibility for leading a team in providing high quality service for all customers based out of all locations within your area.  The General Manager is a key member of the Senior Management Team and is responsible (with other members of the Senior Management Team) for implementing the regional/site plans, operational structures and site/customer specific procedures as determined by the Senior Management Team.  In addition the General Manager is responsible for ensuring that the locations meets performance standards set in the key result areas of the business.

KEY ACCOUNTABILITIES

• Ensuring that the site implements effective and efficient management of all operating systems and procedures in line with the Company’s guidelines. 
• Ensuring that the performance of the site in the key result areas is monitored and reviewed on an ongoing basis and that remedial action is taken to deal with unsatisfactory results. 
• Ensuring that all buildings and equipment are maintained to maximise their value and comply with current legal and safety requirements. 
• Ensuring the efficient management of the Site’s financial accounts and the implementation of effective financial control procedures in line with Company guidelines, maintaining effective liaison with the Finance Manager and Local Contract Accountants. 
• The control of all overhead budgets for all locations including employment, fleet and other overhead costs to maximise profitability in line with the Site’s and Country business plans.
• Overseeing the recruitment, training, development and discipline of all personnel employed at the site, maintaining appropriate liaison with the Company’s HR department. 
• Ensuring that all employees in the all locations work to the required standards of the Company and are assessed through regular performance reviews.   Monitoring, on an ongoing basis, the performance of all direct reports, and undertake regular reviews in accordance with the Company’s procedures. In addition to ensure that the employee engagement concept is known as the People Plan/appraisal system is embedded and practiced within the location, area and region. 
• Promoting the good name of DSV Solutions (and its associated companies within the DSV Group) by adopting a professional approach at all times. 
• Ensuring that there is regular communication through team briefings with all direct reports in your responsibility area in order that they are made aware of national and local developments affecting the Company.
• To promote, support, sponsor and implement the site/s continuous improvement program/s. 
• Maintaining effective liaison with the Company’s Business development team to ensure the maximum recruitment of new customers and the development of the existing customer base in line with the Company’s strategic objectives and targets.
• Maintaining an effective chain of communication with Site Management Team to ensure operational and financial performance is reviewed on a regular basis, by encompassing daily, weekly and monthly meetings.  Establish a clear concept of proactive management to mitigate all risks associated with high profile customers on site.
• Strong customer orientation, both ex- and internally, understanding their requirements and able to translate them into a solution that can be delivered by DSV.

DUTIES AND RESPONSIBILITIES

• Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
• Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.
• Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times
• Maintain and comply with all Health, Safety and Environmental standards, to be aware of the Occupational Health & Safety Management System, OHSAS18001 and to appreciate the responsibility you have to adhere to the respective procedures.
• Be aware that the Company operates a Quality Assurance system ISO 9001:2008 and adhere to the respective procedures.
• Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
• Where appropriate challenge and determine reasons for presence on site of any unauthorised person.
• Attend any development training as required in compliance with the Company’s commitment to the Investors In People standard.

KEY REQUIRMENTS

• Leaving Certificate
• 5 years of Senior Operational Management Role, of which 3 Years in successfully running a large Multi User Operation and or multiple locations.
• Pharmaceutical industry experience
• Significant budgeting and financial reporting exposure
• Excellent Microsoft Office Skills
• Leadership, ability of achieving and exceeding business goals.
• 2 Years of Continuous Improvement Experience (Lean/Six Sigma)
• Ability to lead and motivate direct reports
• Highly motivated with a positive attitude
• High organisational skills, ability to plan and manage own time
• Excellent communication skills, ability to communicate at all levels
• Full Driving Licence

Desirable

• Degree Qualified or equivalent
• 5 Years Site Management Experience
• Ability to drive organic business growth
• Strong Stock/Inventory skills
• Supplier negotiation experience
• 3 Years of successful implementation of a continuous improvement culture.
• Emotional Intelligence Awareness

ABOUT DSV CAREERS

Do you want to be part of something 75,000 times bigger than you?

That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.

We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.

People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 90 countries, the opportunities are plenty.

If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.

Join us and forward your career at DSV.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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