Team Lead / Supervisor

Job Req Number:  71610
Time Type: Full Time

Main purpose of Job:

To supervise and assist the day-to-day operation of the department.  To ensure all work is carried out in accordance with company quality procedures and statutory requirements to the satisfaction of clients and the profit of the company.

Key Tasks

• Ensure service and profitability levels are developed/maintained in accordance with departmental targets/budgets.
• Establish Partner relationships through regular verbal engagement.
• Prioritize workload and motivate department to achieve targets and to work to its full potential.

• Answer all queries, complaints and solve operational problems as quickly and efficiently as possible.

• Impart knowledge, procedures and legal requirements to staff by coaching and training, as required.
• Ensure all relevant administrative procedures are followed and completed accurately according to deadlines.          
• Communicate with customers to ensure their traffic requirements are fulfilled in line with booking instructions.
• Arrange with hauliers for transport of cargo, confirm availability of equipment and agree prices where no tariff exists, to maximize cost effectiveness.
• Oversee information and data to the Warehouse / Haulage / Distribution departments for loading/off loading cargo to vehicles.           
• Maintain awareness of and follow transport regulations where relevant, to conform to all statutory requirements.
• Control costs and ensure that invoicing is done to deadlines.
• Focus on customer maintenance / quality to support Sales and Customer Service sections to help maximize sales and profit.

Work experience:                            2-3 years freight forwarding experience desirable.

Skills Required:

• Ability to support and motivate a team.
• Good problem-solving skills.
• Excellent communication/telephone skills.
• Sound administrative skills.
• Proficient in Microsoft Word &Excel.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now