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Job Req Number:  77257
Time Type: Full Time


BSS Control Tower BSA – Operational Services

Surname / Name:


Department / Location:

MNL ISSC - Business Support Services Control Tower



Line Reporting:

Business Support Services CT Team Leader

Hiring Date:


Purpose of the role

New role

Last revision date:


Business Support Assistant is responsible for operational related activities such as import and export related activities and operational report generation. He / She must ensure the highest quality of service for control tower processes which includes timely and accurate delivery of tasks. He / She is expected to proactively communicate issues and discrepancies identified during processing. He/ she should support the team leader in meeting the KPIs and comply to directives.


Key Tasks & Deliverables



    1. Operational Services – Export and Import process - Comply with operational activities related to export and import documentation processes.
    2. Generates operational reports and provides analysis based on the SOP or work instruction. Assist in report development based on the requirement of the customer.
  1. Proactively advises any discrepancies especially those that cannot be fixed by our end.
  2. Respond to related queries.
  3. Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
  4. Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.
  5. Individual Performance to meet/exceed expectations as defined in the SLA
  6. Supports the Supervisor/Manager in meeting the set KPIs.
  7. Work under the direction of a Team Leader
  8. For Specialist, he/she is expected to assist new team members during their training, be able to handle more complex tasks, be able to respond to issues and assist the team lead in managing the team towards meeting the team’s KPIs
  9. Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
  10. To be a DSV ambassador, and Support Team members for their queries/clarifications
  11. To own personal development in line with DSV's performance review process
  12. Follow given directions and perform assigned duties.
  13. Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
  14. Team Player and willing to be assigned on a different team or operating hours should there be a business need.
  15. Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company
  16. Perform other tasks assigned by his or her superior.




Education and Skills


  • Freight-forwarding / logistics education is an advantage.
  • Knowledge in different transport management system is an advantage.
  • Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
  • Good Know How in web-based applications / Internet
  • Quick comprehension and focused work
  • Resilience, ability to prioritize and meet deadlines
  • Accurate and reliable working method
  • Ability to work in a team & good interpersonal skills
  • Openness and flexibility in meeting customer demands / service attitude
  • Ability to cooperate with various units in DSV (ISSC and Local Teams)


Date / Signature Employee



Date / Signature Line Manager



Date / Signature Matrix Manager






DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit and follow us on LinkedInFacebook and Twitter.


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