Global Transport and Logistics
Select country/region

Select country/region


Login Sign up

Job Req Number:  77261
Time Type: Full Time


BSS Business Assistant – RMT


Surname / Name:



Department / Location:

MNL ISSC - Business Support Services





Line Reporting:

Business Support Services RTM Team lead


Hiring Date:



Purpose of the role

New role

Last revision date:



This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:

  • Rule based working along global standards
  • Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
  • Daily complexity tasks handing independently




Key Tasks & Deliverables



Operational and Team Management:


1. Process and update workload allocation and ensure all request tickets by TLM’s are actioned based on priority and within allowed KPI.

2. Follow the SOP with the steps on how the process and update carrier’s rate sheet and upload into GPM system, checking and applying special instruction to specific customers.

3. Report irregularities as per SOP.

4. Send email communication to responsible Trade Lane manager for any irregularities and clarifications. Perform proper escalation when necessary.

5. Ticket maintenance in Cherwell, notify rate owner once upload activities completed by changing ticket status to “Resolved.

6. Active participation with process improvements ideas during daily stand-up meetings

7. Individual Performance to meet/exceed expectations as defined in the SLA

8. Consolidate and provide a summary of all operations inputs for specified report

9. Perform data quality check and root caused analysis, for any incident reported to ISSC.

10. Adapt to MNL ISSC culture and perform in line with the Values/behaviors defined

11. Responsible for the delivery of set personal targets, i.e. productivity, performance and quality.

12. Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.

13. To own personal development in line with DSV’s performance review process

14. Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.

16. Performs other duties as required.


1. Behaviors and attitudes consistent with the values.

2. Professional skills development by participation in training and constant self-education.

3. Ability to adapt to and work within a team environment

4. Able to confidently handle difficult situations with tact and ease

5. Superior attention to detail and problem-solving skills

6. Willing to make and meet commitments

7. Ability to prioritize work in a multi-tasked, fast-paced environment 8. Available to work flexible hours when required




Function - / Market & Industry knowledge / Business Acumen / Process working



  • Graduate or bachelor's degree (any course)
  • Operational Knowledge of Freight Forwarding (All ship modes), SCM, Logistics
  • Intermediate or advanced excel skills is required




Skills & Competencies



  • Intermediate Excel
  • Quick comprehension and focused at work
  • Team player and good interpersonal skill



      Educational background / Work experience



  • Commercial / forwarding business education or work experience
  • Work experience in Shared Service Center or Freight Forwarding




      Language skills



  • Fluent in English is mandatory (written and spoken)
  • Local language




Date / Signature Employee



  • Date / Signature Line Manager



Date / Signature Matrix Manager







DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit and follow us on LinkedInFacebook and Twitter.


Apply now