Incident Manager

Job Req Number:  88255
Time Type: Full Time

Key Responsibilities:

• Incident Management: Lead the incident management process, from identification to resolution, ensuring timely and effective handling of incidents

• Coordination: Serve as the primary point of contact during incidents, coordinating with IT teams and stakeholders to facilitate resolution.

• Communication: Provide regular updates to stakeholders on the status of incidents, actions taken, and potential impacts.

• Documentation: Maintain detailed records of incidents, including root cause analysis and resolution steps, to improve future incident management.

• Process Improvement: Continuously review and enhance incident management processes to increase efficiency and effectiveness.

• Reporting: Generate and analyze reports on incident trends, root causes, and resolution times to identify areas for improvement.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of three years of experience in IT service management or a similar role. 
• Strong knowledge of IT service management frameworks (e.g., ITIL).
• Proficiency with IT systems and software tools.
• Excellent problem-solving and analytical skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and manage multiple priorities.

Preferred Certifications:

• ITIL Foundation

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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