Global Transport and Logistics
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Job Req Number:  81212
Time Type: Full Time

Job Title:
Process Assistant – Vendor Query Handling 

Job Description:
The role involves skills in customer service and communication to handle vendor query through tickets and emails or voice calls. It includes activities such as statement of account reconciliation, providing payment remittance, correction request and vendor account changes.

Tasks and responsibilities 
1.    Ability to perform daily task as assigned by process leads 
2.    Ensures timely processing and validation of Cherwell tickets  
3.    Updates trackers and monitoring sheets accordingly
4.    Performance of processes in accordance with specified requirements.
5.    Compliance to processes in accordance with the legal provisions on the area of operation.
6.    Updating, collecting, sorting and archiving of documents generated during operation according to the rules in the Team 
7.    Performance of any other official orders related to the tasks and objective position. 


Graduate of Finance, or related field 

Minimum of 6 months experience in related field, having background/exposure in freight and logistic support, customer support, is an advantage  

1. Working under time pressure and with minimum supervision
2. Strong sense of ownership and accountability
3. Highly focused, detail oriented and well developed self-organizational skills
4. The critical observation of the process and the implementing of new solutions
5. Analytical skills
6. Teamwork
7. Knowledge of SAP at a good level
8. Ability to write and raise queries in a clear and comprehensive message
9. Must be able to communicate well in English language 
10. Ability to use the tools, technology and methods in the field area of work enough to effectively improve the efficiency of services rendered
11. Ability to use the particular methods of work (recommended by the globally recognized design methodologies - any of them), troubleshooting
12. Innovation management, project management in order to increase efficiency and quality of the delivered service
13. Effectively share knowledge and experience with other members of the team with the aim of raising the competence of colleagues
14. Knowledge of MS Office (Word, Excel, Power Point) at advanced level, enabling e.g. sorting and filtering data, conditional formatting cells, creating pivot tables / graphs, vertical search data , validate / consolidating and grouping data

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit and follow us on LinkedInFacebook and Twitter.


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