Global Transport and Logistics
Select country/region

Select country/region

MyDSV

MyDSV
Login Sign up

Job Req Number:  83459
Time Type: Full Time

 

 

Do you want to become part of a global support organisation for a suite of cloud-native in-house developed applications?

Are you keen on delivering world class application support, site reliability engineering, and do terms like cloud technology, microservices and machine learning pique your interest?

If so, you might well be our coming Application Support Team Leader for DSV’s Enterprise Transformation organisation.

 

Join a vetted team of talented specialists, focused on DSV’s most valuable digital products

You will join an agile department responsible for developing and operating modern products, in line with DSV’s digital strategy. Our purpose is to generate direct business value for DSV’s business divisions by building advanced end-to-end products, while drawing on state of the art Machine learning / Artificial intelligence capabilities.

The use cases we solve tend to have a high degree of complexity, often requiring non-deterministic problem solving, near real-time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.

 

We are now expanding our application support capability across the products in a unified manner. You will join an international, around-the-clock application support team taking on this challenge:

 

  • Lead and manage the application support team to ensure timely resolution of production incidents and root cause investigation and correction
  • Oversee daily operations and ensure adherence to SLAs (Service Level Agreements).
  • Coordinate with other IT teams to ensure seamless resolution of production incidents.
  • Provide mentorship and guidance to team members, fostering professional development.
  • Monitor system performance and manage proactive remediation activities.
  • Responsible for implementation of department's standards, frameworks, guidelines, and procedures. Ensuring they are easily accessible and well-known to the target audience.
  • Understands department context and customer needs while continuously looking for improvements
  • Maintains and follows a yearly roadmap of internal activities with a committed delivery plan. Ensures that all stakeholders are kept updated on progress and changes
  • Actively seeks to understand and reduce operations costs. Engages with products to implement generic principles and solutions for cost savings
  • Work with industry leading technologies like Kubernetes, Kafka, MongoDB, and Docker

For you to be successful in this position, we imagine that you:

  • Demonstrates a combination of technical leadership and effective people management 
  • Understands Application Support  and Site Reliability Engineering principles, ensuring reliable and efficient operation 
  • You have foundational knowledge of microservice architecture and ITSM tools, as well as the Atlassian products.
  • Ability to prioritize platform features and improvements based on value to Application Support teams
  • Good problem-solving abilities for analyzing complex issues and providing innovative solutions.
  • Experience in implementing and managing monitoring, alerting, and incident response tools and processes.
  • Excellent communication skills, conveying technical concepts effectively to both technical and non-technical stakeholders
  • Innovative and creative thinking, with a commitment to acquiring new knowledge and championing new methods and processes
  • Ability to lead a significant technical transformation effort impacting delivery of supported applications

Our ideal candidate brings three or more years of experience on a similar position and has a relevant bachelor's degree or equivalent experience.

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedInFacebook and Twitter.

 

Apply now