Global Transport and Logistics
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MyDSV

MyDSV
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Job Req Number:  81681
Time Type: Full Time

 

Your responsibilities:


• Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
• Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets. • Informing and supporting end users in the event of IT system unavailability.
• Communicating planned outages and service windows to end user community.
• Account administration and password management of many IT systems in use.
• Development and maintenance of support documentation (Knowledge Base).
• Ensuring high level of customer support and their satisfaction.

 

Our requirements:


• some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
• very good English skills – written and spoken, • general IT understanding and a will to expand this knowledge,
• looking for challenges and skills development,
• being a team player with open-minded personality and positive attitude,

 

Our offer:

  • Employment contract
  • Private medical care
  • Comprehensive onboarding program,
  • Buddy,
  • Work-life Harmony,
  • Modern eco-office
  • Comfortable ergonomic office,
  • Scandinavian work culture,
  • Internal training catalogue
  • Culture of feedback,
  • Internal transition program,
  • Holiday gifts,
  • Sport groups,
  • Bike parking,
  • Electric vehicle charging stations.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedInFacebook and Twitter.

 

 

Apply now