Job Req Number: 91296
Time Type: Full Time
TASKS:
- Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
- Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
- Informing and supporting end users in the event of IT system unavailability.
- Communicating planned outages and service windows to end user community.
- Account administration and password management of many IT systems in use.
- Development and maintenance of support documentation (Knowledge Base).
- Ensuring high level of customer support and their satisfaction.
JOIN US IF YOU HAVE...
- some experience in similar position (e.g. Service Desk, Help Desk, Customer Support), • very good English skills – written and spoken,
- general IT understanding and a will to expand this knowledge,
- look for challenges and skills development,
- are a team player with open-minded personality and positive attitude,
- would like to work in a friendly atmosphere and create it with us.
OUR OFFER:
- Contract of employment
- Private medical care
- Sport card
- Business English lessons
- Work-life balance
- A comprehensive implementation program
- Ergonomic workplace
- Internal trainings
- Access to Udemy platform
- Sports groups
- Holiday presents twice a year
- Integration events and meetings
- Bicycle parking
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Job information
Date posted: 03-02-2025
Employment type: Full time
Hiring company name: DSV
Job location: 02-677 Warsaw Maso PL
Requisition ID: 91296-en_GB