Application Specialist

Job Req Number:  70019
Time Type:

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Join an Efficient Team of Dedicated Specialists

You will join a team of application owners and service owners, working closely with technical project managers and business analysts to support the entire application lifecycle as an IT Specialist. Together, we follow the applications all the way from vendor selection, implementation, and onboarding until they are an integrated part of our development, maintenance, and second-level support.

Because of our growth strategy, our application portfolio will only continue to grow. So, you will enter a highly dynamic work environment, which is only enhanced by our excitement about new tools and continuous development.  

Your primary responsibilities will revolve around application operations and maintenance, ensuring our eQMS (electronic Quality Management System) system is running smoothly and efficiently.

Your responsibilities:

•    Have a holistic mindset of the end-to-end application, serve as a subject matter expert, and perform configurations in the system
•    Ensure change requests are handled – and step in to help and assist the Service Owner and the Application architect with practical and technical tasks if needed
•    Ability to maintain application effectively and provide support by resolving incidents, service Requests
•    Offer support, training, and service to end users at the customer (business stakeholders)
•    Be responsible for Service Level Agreements (SLA) and Operational Level Agreements (OLA).
•    Contribute to the optimization of processes
•    Other ITIL-related ad-hoc tasks i.e., User Access Management and Problem Management. 
•    Maintain and develop documentation 

Our requirements:

•    Working knowledge of ITIL processes and terminology
•    Excellent English communication skills, verbal and written.
•    Excellent problem-solving and analytical skills, with the ability to diagnose and resolve issues effectively.
•    Ability to communicate effectively with IT and Business stakeholders
•    Proactive and self-motivated, capable of working independently as well as collaboratively within a multicultural team.
•    Maintain a dialogue with the vendor to follow up on technical matters
•    Might ideally have some knowledge of working as an Administrator or Quality Management related applications or experience from a regulated industry.

Preferred skills:
•    SaaS solution experience
•    Experience with Application ticket handling and ITSM systems (Cherwell/Service Now)
•    Has technical experience with a modern QMS/Quality Management Systems
•    Experience with Computer System Validation/GAMP5 
•    Must have experience with programming languages like Java/Python/SQL
•    Power BI/reporting tools
•    Knowledge of ITIL will be good asset

What we offer:
•    Employment contract
•    Private medical care
•    Comprehensive onboarding program
•    Buddy
•    Work-life Harmony
•    Modern eco-office
•    Comfortable ergonomic office
•    Scandinavian work culture
•    Internal training catalogue
•    Culture of feedback
•    Internal transition program
•    Holiday gifts
•    Sport groups
•    Bike parking
 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now