Job Req Number: 90976
Time Type: Full Time
In DSV, we strive to have stable and reliable services. To further strengthen our Problem Management Department, we are looking for an experienced Senior Problem Manager. Here, you will be responsible for managing IT problems on our IT systems and services in close collaboration with experts, service & capability owners, and leaders at all levels across Global IT.
You will be part of a dedicated team of Problem Managers, working closely with the Incident & Major Incident Management teams. Your work address will be in Warsaw, Poland, at our Shared Service Centre in Mokotow.
Investigator, Coordinator, and Quality Assurance Manager.
As a Problem Manager, you will collaborate with experienced senior support tier teams on service problems across the full stack (Applications & Infrastructure). Your focus will be to manage resources across our Group functions and verticals to ensure timely identification of causes and implementation of resolutions to support the business. This requires a keen eye for spotting gaps in processes and standards while building a sound knowledge of the organization. The culture in Global IT is characterized by a high change pace, fast decisions, and a commitment to meet deadlines.
Furthermore, your assignments will be to:
- Drive service improvement efforts across teams to achieve and maintain service stability and SLA performance.
- Lead problem meetings and guide involved resources to focus on solving the problem.
- Continuously be on the lookout for and suggest actionable service metrics improvements to promote positive changes.
- Establish and maintain positive and effective relationships with other teams and Service and Capability owners.
- Proactively and constructively escalate problems.
- Continuously enhance your knowledge and the knowledge of the teams you manage.
Your background:
You are an experienced Problem Manager who understands how large IT organizations work. It is an advantage if you have experience with management and governance. You are used to work with profiles at all levels, ranging from technical experts, Managers, and demanding VPs. Your people and communication skills are an asset to you. You are fluent in our corporate language, English.
If you have experience in leading Major Problems (Taskforces, priority investigations), that will be a big plus. This includes aligning and reporting to IT Executives while managing resources from different support teams on multilayered problems.
As a professional, you think “Users and Business first.” You work goal-oriented, and your personality is driven by progress.
- Knowledge of ITIL processes, ISO standards, and frameworks is an advantage.
- A systematic approach to solving problems is a must.
- You have the ability to lead stakeholders into making rational decisions.
- Your work is transparent, and you do not mind being in the spotlight.
- You thrive with a high pace of work in periods.
What we offer:
- Employment contract
- Private medical care
- Comprehensive onboarding program
- Buddy
- Work-life Harmony
- Modern eco-office
- Comfortable ergonomic office
- Scandinavian work culture
- Internal training catalogue
- Culture of feedback
- Internal transition program
- Holiday gifts
- Sport groups
- Bike parking
About Global IT
Global IT delivers IT services to 80 countries across the globe in all time zones. We have dedicated IT colleagues across the globe with major IT Hubs in Denmark, Poland, Manila, Portugal, India, South Africa, and Mexico.
Take the jump! Send us your motivated application and resume by clicking on “Apply.” Be aware, applications will be managed on an ongoing basis. Please contact John Heinonen, Manager for the Problem team, for further information and if you have any questions at +45 6194 4658.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Job information
Date posted: 28-01-2025
Employment type: Full time
Hiring company name: DSV
Job location: 02-677 Warsaw Maso PL
Requisition ID: 90976-en_GB