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Business Analyst


Enterprise Service Management team is looking for a highly motivated Business Analyst, who would be involved in business analysis and other support tasks within the software development cycle. The recruited person would join an agile team located in 4 countries – Poland, Philippines, Denmark and Portugal.

The team develops and supports ServiceNow platform across the company. Both IT and Non-IT processes are supported. Also, the team expands the Service Catalog (Service@DSV) and works on integrations with other tools. The new platform was rolled-out recently and starts to become a centrepiece of more and more operations. We have a very exciting time is ahead of us so it’s a great moment to join.


Your responsibilities:

•    refinement and analysis of requirements provided by internal customers requesting new functionalities in ServiceNow
•    initiating gathering of requirements for requests not yet documented
•    supporting stakeholders from various IT areas in addressing needs for new features
•    supporting developers in technical documentation
•    managing internal QA and supporting customers in UAT
•    executing manual tests of ServiceNow
•    handling 2nd line support for ServiceNow
•    building the knowledge base according to KCS practices
•    providing content for the ServiceNow end user SharePoint


Our requirements:

•    A user of ServiceNow with an ambition of becoming a certified expert.
•    Familiar with ITSM processes
•    A team player who also appreciates individual work.
•    A person with high communication skills, who enjoys interacting with other people, who listens and discusses possible scenarios and solutions.
•    A person who adapts easily when priorities change and who can fulfil different types of tasks within one sprint
•    Very good command of English – both written and spoken - is a must.
•    Experience with JIRA and Confluence is not necessary but is a plus.


What we offer:

•    Employment contract
•    Private medical care
•    Comprehensive onboarding program
•    Buddy
•    Work-life Harmony
•    Modern eco-office
•    Comfortable ergonomic office
•    Scandinavian work culture
•    Internal training catalogue
•    Culture of feedback
•    Internal transition program
•    Holiday gifts
•    Sport groups
•    Bike parking


Apply now