Account Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - VIRTUAL - US Michigan 

Division: Air & Sea 
Job Posting Title: Account Manager 
Time Type: Full Time

The Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of an Account Director or Client Partner. The Account Manager provides client and project team leadership, develops mid-senior level client relationships, and is regarded by the client as a trusted advisor. The Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. They are responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.  

Duties and Responsibilities 

• Manages account relationship with select client organization(s)  

• Responsible for the success and satisfaction of the individual client relationships  

• Grows the client relationship in terms of revenue generated and account profitability  

• Develops position as confidante with senior managers within client organization  

• Builds new relationships with senior managers within client organization  

• Responsible for client satisfaction, while targeting 100% client reference-ability  

• Capable of selling the complete range of company’s services  

• Creates opportunities for deeper collaboration and interaction and reinforces the client's status as an innovative participant in the creation of cutting-edge solutions  

• Provides leadership, support, and ongoing guidance to members of the project team  

• Serves as the Company conduit and internal champion for client initiatives  

• Provides Company's internal teams with appropriate insight into client's strategic business initiatives  

• Maintains current knowledge of industry structure, trends, initiatives, and issues  

• Good understanding of best practices and solutions across functions  

• Understands marketplace dynamics and key players  

• Oversees the development of detailed proposals and statements of work with the support of core team members  

• Proactively sells and manages customer expectations and communicates project and profit risks to Company team and client  

Educational background / Work experience 

• Bachelor's degree or higher in one of the following areas: business, marketing, communications, e-business engineering, or computer science  

• 5 years of Account Management experience in an Internet Marketing, Advertising, or Management Consulting discipline  

• Relevant industry experience in Technology, Automotive, Retail, Travel and Hospitality, Financial Services or Consumer Goods.  

• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies  

Skills & Competencies 

• Demonstrated skills in managing fiduciary relationships including pricing, margins, discounting, cost factors, etc.  

• Knowledge of programs, projects and knowledge management processes and toolsets  

• Relationship management skills; demonstrated skills in negotiation and leadership  

• Motivated self-starter able to work in a client environment with a remote team  

• Demonstrated excellence in written and oral communications, including outstanding presentation skills  

• Possesses a comprehensive and detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers  

• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management  

• Ability to handle multiple tasks simultaneously  

• Team orientation, particularly working with remote or decentralized team 

At Will Employment 

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $51,500 - $70,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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