Billing Supervisor, Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Air & Sea 
Job Posting Title: Billing Supervisor, Operations - 118273 
Time Type: Full Time

Supervisor, Billing, Operations 

The Billing Supervisor is responsible for overseeing the day-to-day billing operations, ensuring accurate, timely and compliant invoicing for branch operations.  This position will lead a billing team and serve as the primary escalation point for billing-related issues. This role involves coordinating with various stakeholders, managing operational processes, and ensuring compliance with company policies and regulatory requirements

Duties and Responsibilities

• Lead and supervise a team of billing specialists.
• Oversee all billing activities for branch operations.
• Assigning tasks, provide guidance, and monitor performance to ensure efficient operations.
• Ensure accurate, timely invoicing in accordance with customer contracts, tariffs, rate agreements, and service-level requirements.
• Review and approve complex or high-value invoices and resolve billing discrepancies.
• Partner closely with Operations, Sales, and Finance to ensure alignment between services rendered and billing output.
• Establish clear roles, workflows, and accountability across the billing team.
• Implement billing processes, controls, and documentation.
• Identify opportunities to improve efficiency, accuracy, and cycle time in billing operations.
• Ensure compliance with internal policies, audit requirements, and customer-specific billing rules.
• Support internal and external audits by providing documentation and explanations as needed.
• Develop and monitor key billing metrics (billing timeliness, error rates, disputes, aging).
• Provide regular reporting and insights to leadership.
• Track and address trends related to billing errors, revenue leakage, and customer disputes.
• Serve as the primary escalation point for billing inquiries and disputes from internal teams and customers.
• Support customer onboarding by ensuring accurate billing setup and documentation.
• Maintain strong working relationships with branch operations leadership.

Educational background / Work experience

• 5+ years of experience in billing, accounting, or revenue operations in logistics or supply chain environments.
• 2+ years of people management or team leadership experience.

Skills & Competencies

• Strong leadership and team management skills

• Excellent organizational and multitasking abilities
• Strong attention to detail
• Ability to manage high-volume, complex billing environments

• Process improvement and operational excellence
• Cross-functional collaboration
• Analytical and problem-solving skills
• Strong communication and stakeholder management

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Supervise and mentor billing team, including providing training, coaching, and performance evaluations.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office and CRM software
• Familiarity with logistics-specific software (e.g. Cargowise,TMS, WMS)

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $69,000.00 – $81,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now