Key Account Manager

Job Req Number:  85631
Time Type: Full Time

Main Purpose of The Role:

To build and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• 5 years customer / client facing experience within the freight forwarding industry
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must experience in compiling quotations / estimates and managing client rate profiles
• Own vehicle and a valid driver’s license,
• Time management skills, ability to work after hours if required.

Qualifications: 

• Matric (essential)
• Advantageous:  Logistics/Supply Chain Management or relevant industry qualifications

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Compiling of overall strategy for the client (s)
• Draw up, deploy and maintain business plan for the client (s)
• Managing the client according to the different stages in a client life cycle
• Travelling within the country to meet the client face to face when necessary
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts and detailed implementation process
• Be accountable for legal contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries daily
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record client account status on Salesforce
• Manage client perception and service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control war room processes internally that will improve and resolve current customer challenges
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out open matters /meetings with client and internal DSV departments
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are documented, saved and maintained on all required sites within DSV
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports to monitor and manage client profitability on client’s portfolio
• Coordinate available client logistics training

Additional Requirements

• Understanding international freight forwarding across all modes of transport
• Sales training
• Rate increase and/or implementation experience
• Presentation Experience
• Must be target driven.
• Ability to interact / liaise with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-starter.
• Self-motivated
• Strong interpersonal skills
• Excellent administration and communication skills
• Time management is an essential element of this position
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now