Would you like to work in an environment with major brands operating in the Dutch and European markets? Your experience as a coordinator within customer service will come into its own at one of the top players in the logistics market.
You get it done
Ensuring maximum customer satisfaction for the major brands within Europe: you work on it.
How will you do this? You coordinate the work within the customer service team for a number of our customers. Together with your colleagues, you ensure that our customers' order process runs smoothly. You get energy from finding solutions for more complex complaints and claims and are able to think outside the box. You achieve this by:
- acting as first operational point of contact;
- taking care of the invoicing administration;
- identifying discrepancies in the orders;
- guiding and training new colleagues.
Your team stands out within DSV for the sociability and approachability of how we interact with each other. It is a close-knit team that helps each other where necessary! The team consists of 12 customer service employees and you will report to the supervisor. You get all the freedom and space you need to fulfil this role in the best possible way.
We are DSV, we grow
DSV is a global provider of transportation and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via warehousing and transport by air, sea, rail, courier or road.
We work together for the success of our customers and DSV,
says Marco Roos, Manager Customer Service.
In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
- at least 1 year of experience in similar position;
- affinity with logistics and transport;
- good computer skills;
- command of the Dutch and English languages.
It all counts for this vacancy of Senior Customer Service Representative in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
- a salary between €2.200 and €3.300, tailored to the knowledge and experience you bring;
- 28 vacation days per year and 8% vacation pay;
- access to knowledge and training through our DSV Academy and external training courses. This allows you to grow and influence your career path.
- and, of course, a really fun team that you will be working with!
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or email@example.com.
We like to find our new colleague ourselves. In doing so, we don't need help from others. And no, not from recruitment agencies either.
Do you share candidate data with DSV, for example in the form of a resume? Then we treat this data as public information. This means that we do not owe a fee if we hire a candidate whose data (in whatever form) you have shared.
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