Claims Specialist

Move forward as Claims Specialist at DSV in Moerdijk/ Venlo

Are you detail-oriented, analytical and confident handling claims from A to Z? As a claims specialist, you ensure a smooth and correct settlement of claims and contribute to continuous process improvement. You make a difference within one of the world’s largest logistics providers!

You get it done

Within our freight and distribution management team, you take ownership of damage claims and ensure every detail is handled with care and precision: you’re on it.

How you do this? You are the first point of contact for incidents, liaise with carriers and third parties, and manage the full administrative process. You achieve this by:

• registering and following up on damage claims;
• coordinating the entire claim process, from notification to resolution;
• verifying documentation and evidence;
• communicating with customers, carriers and internal departments;
• ensuring compliance with transport regulations such as CMR and AVC;
• reporting trends and identifying structural issues.

Your team stands out within DSV you are part of our Freight and Distribution Management team, a key link between our customers and operational departments. You work closely with colleagues in customer service and operations, ensuring effective and efficient claim handling.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As claims specialist, you're the link between customer, operations and legislation. Your work makes a difference in the quality we deliver,

says Stefan Stoelinga, Director Freight and Distribution Management. 

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• mbo+/ hbo level of working and thinking, preferably in logistics, law or administration;
• experience with claim handling in a logistics setting is a plus;
• strong knowledge of transport regulations (CMR, AVC) is a big advantage;
• a precise, independent and analytical mindset;
• excellent communication skills and the ability to manage different stakeholders;
• proficiency in both Dutch and English.

It all counts for this vacancy of claims specialist in Moerdijk/ Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have the guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to your knowledge and experience;
• 28 vacation days per year and 8% holiday allowance;
• plenty of room for your own ideas and process improvements;
• access to training and development through our DSV Academy and external partners, so you can shape your own career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

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