Control Tower Specialist

Move forward as Control Tower Specialist at DSV in Venlo

Thinking in solutions is what makes you happy! Do you want to contribute to building and expanding (new) customer relationships? And all of this in a brand-new facility? Every day is a new adventure as a control tower specialist at DSV!

You get it done

Our European Control Tower is divided into various verticals. Depending on your knowledge, experience, and interests, you will play an essential role within one of these verticals. Tech, fashion, or chemicals. Together with your team, you ensure a smooth customer implementation and further develop the customer relationship. To set you up for success, you'll first gain hands-on experience in our freight forwarding department, learning the ins and outs of our operations. This knowledge will give you a clear understanding of how our processes work, enabling you to provide exceptional support to our customers from day one. You’re on it.

You always aim for the ultimate customer experience! At DSV, you are in contact with our international customers every day. You are their go-to person, ensuring that their shipments arrive at the destination on time and without issues. You act as the link between our customers and colleagues. If there are delays or issues, you provide the best solutions in consultation with your team and the customer. You achieve this by:

• creating reports in Excel, handling complaints/claims, and processing additional logistics administration in our system;
• identifying, analyzing, and resolving deviations in the process;
• expanding the customer relationship and recognizing business opportunities;
• maintaining close contact with internal departments, including your colleagues from planning, sales, and crossdock.

Your team stands out at DSV due to your winning mentality. You think in solutions and always find the best possible transport solution for our customers. You truly do this together. Everyone in your team is there for each other!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

You will play an essential role in the service to our customers. A fantastic job, with a lot of challenges, variety, and growth opportunities,

says Martina Polackova, Senior Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for transport and logistics, which you can also convey to others;
• a background within logistics or transportation, for example as customer service representative or transport planner;
• a service-oriented mindset, thinking in solutions, working well in a team, and only being satisfied when the work is done;
• social skills, a healthy dose of humor, and no fear of picking up the phone;
• proficient in both Dutch and English.

It all counts for this vacancy of control tower specialist in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to the knowledge and experience you bring;
• 28 vacation days and 8% holiday pay, based on a full-time employment;
• 5% bonus (13th-month payment);
• a favorable pension scheme, part of which is premium-free and a 5% own contribution;
• access to knowledge and training through our DSV Academy. This way, you can grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen will answer all your questions via +31 (0)6 8348 6958 or lynn.verheijen@dsv.com.

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