Customer Care & Support Agent

Move forward as Customer Care & Support Agent at DSV in Tholen / Moerdijk MCF

Are you ready for a role where no two days are the same? and do you want to work in an international team where customer contact, administration, and service come together? then join our customer care & support team as an agent.

You get it done

In this role, you are the main point of contact for consumers of customers from DSV and support their sales departments across the Benelux, with expansion into new markets in the future: You’re on it.

How you do this? With a smile in your voice, you always provide the right level of service. Even when customers are less satisfied, you remain calm, friendly, and solution focused. you know that by listening carefully, communicating clearly, and offering the right solution, you can make people happy and that gives you energy. You achieve this by:

• respond to customer inquiries via phone (approx. 25% of your work) and email, providing friendly and solution-focused support;
• process and update orders, carry out administrative tasks in the CRM system, and send financial documents;
• advise consumers on products and personalization (such as logos) and suggest the best solutions for their needs;
• handle complaints and complex enquiries professionally and creatively, from deliveries to invoices, ensuring every customer feels supported.

Your team stands out within DSV by an international and close-knit composition, strong collaboration and flexibility, and a creative approach to challenging customer enquiries. In a team of 9, you work together to deliver the best service and happy customers, with no two days being the same.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Every day will be different due to the variety of tasks to be carried out. There is no routine in our department,

says Amine Sbai, Team Lead Customer Care & Support.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience or affinity with customer service and good computer skills;
• excellent command of Dutch; English is a plus;
• a friendly, polite, and service-oriented attitude, even in challenging conversations;
• flexibility to adapt to changes and new processes.

It all counts for this vacancy of customer care & support agent in Tholen / Moerdijk MCF. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to your knowledge and experience;
• a versatile full-time role (40 hours per week) with one of the largest logistics players in the world, starting in Tholen and moving to a new facility in Moerdijk from 2026;
• working in 2 shifts (08:00 –17:00 hours or 09:00 –18:00 hours), preference possible;
• 28 vacation days per year plus 8% holiday pay;
• plenty of development opportunities through the DSV Academy and external training, within a committed team where you can make a real impact.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

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