Customer Service Representative

Move forward as Customer Service Representative at DSV in Tilburg

Do you want to work at the heart of our road transport operation and liaise daily with customers and colleagues? In this broad role, you gain full insight into shipments from A to Z and contribute to building long-term customer relationships within DSV Road.

You get it done

Coordinating and monitoring customer shipments within our road transport department in Tilburg: you’re on it. 

How you do this? As a customer service representative, you are the first point of contact for your customers and ensure that orders, communication and administration align seamlessly. You maintain overview, respond to month-end peaks or product launches and confidently share operational details with customers. You achieve this by:

• processing incoming and outgoing orders in our systems;
• coordinating with planning, operations and other internal departments;
• independently handling and monitoring administrative tasks;
• professionally supporting customers and proactively sharing operational updates.

Your team stands out within DSV for its strong sense of collaboration and motivation to achieve the best possible results together. You will join a team of 20 colleagues and 2 team leaders, where you complement each other, challenge one another and jointly take responsibility for a diverse customer portfolio.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At Road Tilburg, you truly get the space to take responsibility for your own customers and processes,

says Michel Rossi, Customer Service Manager, VIP Dedicated.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• mbo+ working and thinking level; recently graduated? This is a great opportunity to start your career;
• strong communication skills in Dutch and English;
• eagerness to learn and the ability to switch quickly between different systems;
• enjoyment in acting as the link between customer and internal organisation, with a proactive mindset, strong administrative skills and confidence in customer contact.

It all counts for this vacancy of customer service representative in Tilburg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary based on your knowledge and experience;
• 28 days of annual leave and 8% holiday allowance;
• the possibility to work from home up to 1 day per week after your onboarding period;
• access to training through the DSV Academy and external courses, room for initiative and career opportunities within DSV Road and other divisions.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen-Appelhof will answer all your questions via +31 (0)6 4424 8040 or marjolein.vandongen@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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