Customer Service Representative (Shift)

Move forward as Customer Service Representative (Shift) at DSV in Moerdijk

You are the one to fulfill the essential role as customer service representative (shift) within a dynamic logistics operation for DSV Moerdijk! You find satisfaction in precise coordination, customer contact, and tackling challenges! In our two-shift system, you are responsible for smooth order processing and an excellent customer experience, day in and day out.

You get it done

Keeping the customer satisfied and our logistics operation running: you contribute directly to this. As a customer service representative (shift), you work from our modern location at Logistiek Park Moerdijk, a warehouse of 240,000 m², the largest contiguous warehouse in the Benelux. You’re on it. 

How you do this? You handle all administrative, planning and communication tasks related to inbound and outbound goods flows. You have continuous contact with both internal departments and the customer, and you monitor every step in the process. You achieve this by:

• proactively coordinating with customers and colleagues while maintaining oversight;
• carefully preparing, processing, and planning incoming and outgoing orders;
• identifying and following up on discrepancies in orders;
• liaising between the warehouse, planning, and the customer to monitor progress;
• you will work in a two-shift system: morning shift: 06:00 hrs – 15:00 hrs / evening shift: 15:00 hrs – 00:00 hrs.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

It is truly wonderful to be able to do all this in such a dynamic market, together with a large number of talented colleagues,

says Philip Verweij, Site Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• proven experience as a customer service representative within B2B;
• experience with logistics and transport;
• good computer skills and experience with MS Office and practical with new systems;
• excellent knowledge of the English language, both spoken and written;
• ability to maintain an overview in a dynamic environment.

It all counts for this vacancy of customer service representative (shift) in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary € 2.500,- / €3.500,- gross per month based on a 40-hour workweek;
• 28 vacation days per year and 8% holiday allowance;
• irregularity allowance between 7:00 p.m. and 12:00 a.m.;
• plenty of opportunities for personal development;
• space and freedom to take initiative in an informal environment;
• a close-knit and friendly team you will work with daily.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

Are you already following DSV on Instagram, TikTok, X, Facebook and/or Linkedin? 

Apply now Leave your details here