Customer Service Representative

Move forward as Customer Service Representative at DSV in ’s-Heerenberg

Your talent for coordination and communication truly shines at one of the top players in the logistics market. In this role, you will ensure that everything runs smoothly between customer, transport and warehouse.

You get it done

You are the connecting force between customers, carriers and internal departments in our fast-paced 3PL operation. With your proactive mindset and strong sense of overview, shipments run smoothly and customers stay well-informed: you’re on it. 

How you do this? You will be responsible for all administrative and planning activities of our retail customers. You manage the flow of communication, monitor order progress and ensure all documentation is in place. You achieve this by:

• proactively monitoring shipment status and keeping customers and colleagues informed;
• preparing and scheduling incoming and outgoing orders;
• handling transport documentation and identifying any discrepancies.

Your team stands out within DSV by its supportive atmosphere, extensive knowledge and willingness to help each other. We work hard, but there’s always room for a laugh.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Every day is different. You’re constantly in touch with customers, the warehouse and transport. That’s what makes the job both challenging and fun,

says Steve Cornelissen, Supervisor Customer Services.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• mbo-level working and thinking ability (equivalent to intermediate vocational education);
• preferably at least 1 year of proven experience in customer contact, ideally within a logistics or 3PL environment;
• professional level in both Dutch and English is essential.

It all counts for this vacancy of customer service representative at DSV in ’s-Heerenberg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary between € 2.500,- and € 3.550,-, based on the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance paid in May;
• a favourable pension scheme, partly non-contributory with a 5% personal contribution;
• thorough onboarding programme;
• access to training and development via our DSV Academy and external (logistics) learning opportunities;
• the option to work from home for 1 or 2 days by mutual agreement.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen-Appelhof will answer all your questions via +31 (0)6 4424 8040 or marjolein.vandongen@dsv.com.

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