Customer Service Specialist Key Accounts

Move forward as Customer Service Specialist Key Accounts at DSV in Venlo

Do you want to play a key role in international logistics while ensuring customers receive the best possible service every day? This is your opportunity to streamline processes, build lasting relationships, and make a tangible impact together with your colleagues.

You get it done

In this role, everything revolves around smooth cargo flows, clear agreements, and effective solutions. As a customer service specialist key accounts, you are the one who ensures operations run seamlessly: you’re on it. 

How you do this? The European Control Tower is divided into several areas of expertise. Depending on your background, skills, and interests, you will take on a central role in one of our focus industries: technology, fashion, or chemicals. You support new customers with a smooth onboarding and strengthen long-term partnerships. To give you the right foundation, you’ll start with hands-on training in our freight forwarding departments. There, you will experience day-to-day operations firsthand, so you understand exactly how processes are structured and can provide professional support to customers from day one.

As the dedicated contact person for international clients, you make sure shipments are delivered on time and without issues. You act as the link between customers and internal teams, deal with delays or obstacles immediately, and work together with your colleagues to find the best solutions. You closely monitor lead times, track shipments, and ensure that all stakeholders are always kept up to date. You achieve this by:
• preparing reports and keeping logistics administration accurate and complete at all times;

• handling complaints and claims, ensuring swift and solution-oriented follow-up;
• identifying process deviations, analysing root causes, and initiating improvements;
• maintaining strong customer relationships, spotting opportunities and maximising them;
• collaborating with internal teams such as planning, sales, and cross-dock to ensure processes are fully aligned.

Your team stands out within DSV by its close collaboration and solution-oriented mindset. Colleagues actively support each other, respond quickly to challenges, and work together to ensure processes run smoothly and clients always receive the best possible service.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

In this role, you truly make a difference. You will be given the responsibility to make decisions, resolve issues effectively, and work closely with colleagues to continuously enhance the quality of our services,

says Martina Polackova, Senior Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for transport and logistics, which you can easily convey to clients and colleagues;
• experience in logistics or transport, for example as a customer service representative or planner;
• service-oriented mindset: you think in solutions, enjoy teamwork, and only finish once everything is perfectly arranged;
• strong interpersonal skills, a sense of humour, and the confidence to pick up the phone and act immediately;
• excellent command of Dutch and English to communicate clearly with clients and colleagues worldwide.

It all counts for this vacancy of customer service specialist key accounts in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring;
• a 5% bonus paid in November;
• 24 vacation days, 4 ATV days, and 8% holiday allowance;
• you will work at a new location equipped with the most modern facilities, such as a 150 m² gym;
• access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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