Key Account Manager

Move forward as Key Account Manager at DSV in Dordrecht

Aim to go far? You can. With us, DSV. We are expanding and looking for a key account manager ocean freight. Great at stakeholder management and strengthening partnerships, but not a big fan of cold colling? This is the job for you. No cheesy sales talk, just real connections and real impact. Join team DSV!

You get it done

For our large accounts without local representation in the Netherlands, you are the go to person for claims, pricing, operational issues, and special cargo or assignments. All focused on sea freight import and export. You manage the SLA/SOP and ensure KPIs are met. Because of you, our customers can rely on us. Boom! Another satisfied client, and the best part: You’re on it.

How you do this? Together with one colleague, you are the missing link between our client, operations, and global sales. You deliver top-notch service to our key accounts, onboard new clients, and maintain close contact with carriers, various DSV internal divisions, and your direct colleagues in Dordrecht. Your mission? Ensure a flawless freight forwarding process, boost customer satisfaction, and further expand collaboration. You achieve this by:

• maintaining frequent phone contact with operational departments, carriers, local and global accounts;
• drafting SLA/SOPs and ensuring KPI targets are met;
• implementing new customers into our systems, including CargoWise;
• checking shipments and follow up, handling damages and claims, issuing quotes, negotiating rates, translating customer questions into workable operational processes, acting as a troubleshooter for operational issues, and visiting your key accounts.

Your team stands out within DSV by its constant focus on quality and customer satisfaction. Your direct colleague brings humor, is straightforward, and always goes that extra mile. And, with results. Our business is growing, and that is why we are looking for a smart, commercial thinker with a good sense of humor and a strong work ethic. You are a doer!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

We are truly skilled in all areas! Because everyone is trained to be all-rounders, our clients receive a smooth and complete service package. From A to Z, we simply take care of it,

says Aureo Ferreira, Manager Import Ocean Air & Sea.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• hands-on experience in sea freight import and, or export. You know how operations run inside out;
• a keen commercial mindset, you spot opportunities where others see limits and turn them into wins for DSV;
• an excellent communicator English and Dutch (B2), you are resilient and naturally likable;
• skilled in managing and onboarding sea freight clients, you keep processes running smoothly;
• you are a born negotiator and proactively hunt for the best deals with suppliers, always balancing quality and cost.

It all counts for this vacancy of key account manager in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• plenty of time off! Enjoy 28 days of annual leave (full time basis) to spend with friends and family. We also offer hybrid working, both from home and the office, with flexibility as a priority;
• competitive salary tailored to your skills and experience, plus 8% holiday allowance and a 5% bonus paid in November;
• personal growth through our DSV Academy and external training in logistics or other relevant fields;
• additional perks such as our bike plan and the fiscfree program, providing net savings;
• and last but not least, plenty of fun break activities like table tennis, darts or relaxing in our comfortable lounges.  

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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