Key Account Manager

Move forward as Key Account Manager at DSV in Venlo

Are you a senior discussion partner who can maintain oversight in complex environments, build relationships at a strategic level and provide direction within a dynamic logistics setting? Your customer-focused mindset will truly come into its own in our international working environment.

You get it done

As a key account manager within DSV’s Road Control Tower, you are the central point of contact for our most important customers. You operate at the intersection of commerce, operations and stakeholder management, ensuring that agreements are not only made, but actually work in practice: you’re on it. 

How you do this? Within our Control Tower, you represent DSV towards large strategic Road customers. You manage the full customer landscape: from contract agreements and SLAs to performance, escalations and growth initiatives. You act as the connecting link between the customer and internal stakeholders such as operations, finance, IT and commercial teams. You safeguard the balance between customer interests and operational feasibility and ensure alignment across all parties. You work both tactically and operationally, switch effortlessly between stakeholders and provide direction in an environment that is constantly evolving. You achieve this by:

• managing and safeguarding contracts, SLAs and commercial agreements; 
• coordinating rate management in close collaboration with pricing and tender teams; 
• monitoring KPIs such as on-time performance, loading performance and reporting quality; 
• leading MBRs and QBRs, also at senior management level on the customer side;
• managing escalations and structurally improving customer performance.

Your team stands out within DSV by its open, friendly and approachable culture. It is a close-knit team where colleagues support each other whenever needed. We work hard, but there is always room for laughter as well. You are given the freedom and responsibility to shape this role in the way that suits you best.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As key account manager at DSV, we are the bridge between strategic customers and growth, where we not only increase revenue and margins, but also lift customer satisfaction to new heights,

says Tim Siebers, Head of Contract Management ECT.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 5–10 years of experience in transport, logistics, or account/contract management; 
• in-depth knowledge of road transport and international logistics flows; 
• experience managing strategic customer portfolios with complex stakeholder structures; 
• strong analytical skills and insight into KPIs, performance and data (Excel required); 
• persuasiveness, escalation awareness and the ability to set boundaries without damaging relationships;
• excellent command of English (Dutch is a plus).

It all counts for this vacancy of key account manager in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• a salary aligned with your knowledge and experience; 
• 28 vacation days, 5% gratuity and 8% holiday allowance; 
• a company lease car and full mobility between locations; 
• an attractive pension scheme with a low personal contribution; 
• extensive development opportunities through the DSV Academy.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers will answer all your questions via +31 (0)6 2716 7986 or ext.xavier.pellaers@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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