Customer Service Representative

Move forward as Customer Service Representative at DSV in Tholen

Attention customer care enthusiasts! For our international key accounts, we are looking for a driven customer service professional. You combine energy, oversight, and teamwork to give our clients the best possible experience. Show us what you can do! It’s your time to shine and join us at DSV.

You get it done

In Tholen, our warehouse spans 94,000 m², where we work together on the inbound and outbound handling of goods for our international key accounts, mainly from the US. Together with 30 colleagues, you are the go-to person and checkpoint for our clients when it comes to deliveries, inventory management, claims, shipping documentation, and arranging transport. Customer first: You’re on it.

How you do this? By collaborating with a capital C! You know exactly which colleagues to approach for up-to-date inventory and order information. Your inquisitive nature means, you also gather the necessary data from our WMS. You know what is happening with your clients. Essential, as they rely on your accuracy and fast service. When disruptions occur, such as inventory discrepancies or delivery issues, you come to the rescue. You quickly find the most customer-focused solution. This is how you ensure strong relationships and guarantee top quality service. You achieve this by:

• identifying disruptions in the order or delivery process, resolving them where possible, and proactively informing clients about delays or changes;
• managing, checking, and securing the inbound and outbound order process, invoicing, and arranging transport with all necessary shipping documentation;
• handling complaints or claims and, if necessary, escalating them to relevant departments;
• working accurately, keeping an overview of the entire process, and closely collaborating with warehouse colleagues, external stakeholders, and other DSV divisions;
• primarily communicating via email and, together with a buddy, being responsible for various (international) clients.

Your team stands out within DSV by its friendliness, open culture, and willingness to help. A strong front where you will hopefully feel at home quickly. We work in a large open office and are keen to give you the space and trust to make this role your own and succeed in your way.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

I help customers every day with a smile, solve problems before they grow, and collaborate with a fantastic, energetic team. At DSV, I have the freedom to do things my way, which makes every day fun and challenging,

says Laura Schoonen, Supervisor Customer Service, Contract Logistics.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• knowledge of inbound and outbound customer service, preferably in a logistics environment;
• familiarity with shipping documentation, inventory management, and ideally some knowledge of customs procedures;
• a cheerful, positive personality with strong prioritization skills;
• several years of experience in a similar role within customer service, customer care, or support is a plus;
• naturally customer-focused, strong communication skills, and fluent in English, Dutch is a plus.

It all counts for this vacancy of customer service representative in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary depending on knowledge and experience, up to €3,000,00 gross per month, plus 8% holiday allowance;
• 28 vacation days (full-time) to spend with friends and family. We also offer a hybrid working model, both from home and the office, flexibility comes first;
• a favorable pension scheme, part of which is premium-free, with a 5% personal contribution;
• personal development through our DSV Academy and external training in logistics or other relevant fields;
• and last but not least, extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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