Customer Service Agent

Move forward as Customer Service Agent at DSV in Tholen (Moerdijk MCF)

Are you ready for a role where no two days are the same? Would you like to work in an international team where customer service and administration come together in your daily tasks? With a kick-start in Tholen, followed by a move in early 2026 to our new site at Logistiek Park Moerdijk, a 240,000 m² warehouse and the largest contiguous warehouse in the Benelux. Then join our customer care & support team!

You get it done

In this role, you are the main point of contact for consumers of customers from DSV and support their sales departments across the Benelux, with expansion into new markets in the future: You’re on it.

How you do this? With a smile in your voice, you always provide the right level of service. Even when things don’t go as planned, you know how to stay calm, remain friendly, and think in terms of solutions. You understand that a good conversation, clear explanation, and the right solution can make all the difference and that’s what energizes you. You achieve this by:

• responding to customer inquiries by phone and email, providing friendly and solution-oriented support;
• processing and modifying orders, performing administrative tasks in the CRM system, and sending financial documents;
• advising customers about products and personalization options (such as logos) and helping find the best solution for their needs;
• handling challenging questions professionally and creatively, from deliveries to invoices, ensuring every customer feels supported.

Your team stands out within DSV by an international and close-knit composition, strong collaboration and flexibility, and a creative approach to challenging customer enquiries. In a team of 9, you work together to deliver the best service and happy customers, with no two days being the same.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

From customer questions to administration, every day brings something new. Routine? That doesn’t fit in our inbox,

says Amine Sbai, Team Lead Customer Care & Support.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• affinity with customer service and good computer skills;
• excellent command of Dutch, English is a plus;
• a friendly, polite, and service-oriented attitude;
• flexibility to adapt to changes and new processes.

It all counts for this vacancy of customer service agent in Tholen (Moerdijk MCF). Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary according to the CAO Contract Logistics, ranging from € 2.535,- to € 3.189,- (based on your knowledge and experience);
• a versatile full-time job at one of the largest logistics players in the world, starting in Tholen and eventually working in a new building in Moerdijk from 2026;
• working in 2 shifts (08:00–17:00 or 09:00–18:00), with the possibility to indicate your preference;
• 28 vacation days per year and 8% holiday allowance;
• plenty of development opportunities through the DSV Academy and external training, within a supportive team where you make a difference.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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