Senior Customer Service Representative

Move forward as Senior Customer Service Representative bij DSV in Moerdijk 

Are you an experienced customer service professional with an eye for both people and processes? Then this is the challenge you’ve been looking for. In this role, you’ll be the key link between our customers, colleagues, and operations. You keep oversight, step in when needed, and ensure everything runs smoothly from first contact to final delivery.

You get it done

You manage the workflow within your team and handle escalations. You closely monitor KPIs and ensure clear communication between the supervisor and your team. In the role of senior customer service representative, you will start at our current site in Moerdijk. In early 2026, we’ll begin the move to our new site at Logistiek Park Moerdijk a 240,000 m² warehouse, the largest continuous warehouse in the Benelux. You’re on it.

How you do this? You monitor daily KPIs, handle recaps, and prepare weekly and monthly reports. This dynamic role requires flexibility and the ability to act quickly when the unexpected occurs. You achieve this by:

• carrying out a monthly invoice check together with your supervisor;
• leading OBRs and MBRs when your supervisor is absent;
• taking a leadership role as the link between the customer service supervisor and your team of 15 colleagues;
• continuously working on process improvements to increase efficiency.

Your team stands out within DSV due to its international character. You’ll work with colleagues from different countries and cultures. One thing you all have in common: a shared passion for customer service and a strong drive. Customer satisfaction is key, but enjoying your work is just as important!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

And to be able to do all this in such a dynamic market, together with so many talented colleagues, is just amazing,

says Melissa Viellevoije, Manager Operations 

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for customer service  and the ability to inspire others with it;
• several years of experience in a customer service-related role;
• excellent command of the English language;
• knowledge of warehouse processes such as inbound, outbound and value-added logistics;
• solid MS Office skills and experience with a Warehouse Management System (WMS);
• leadership skills: you know how to prioritise, assess risks and communicate clearly.

It all counts for this vacancy of senior customer service representative in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary between € 2.638,13 and € 3.864,11 gross per month, depending on your knowledge and experience;
• 24 vacation days, 4 ADV days and 8% holiday allowance;
• a favourable pension scheme with a partially premium-free component and only 5% personal contribution;
• access to training and development through the DSV Academy and external courses, allowing you to grow and shape your own career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

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