Senior Manager Contract Management

Move forward as Senior Manager Contract Management at DSV in Venlo

Drive strategic customer processes, develop your team, and make a direct impact on customers, commercial results, and customer satisfaction. Work in an international, dynamic environment where you turn complex challenges into concrete success stories.

You get it done

Within our European Control Tower (ECT), where DSV Road manages the largest and most complex customers internationally, you will lead a team of contract managers. Contract managers are the spider in the web between the customer on the one hand, and the operational DSV teams on the other. As a senior manager, you will also carry customer responsibility for one or more of our top customers. In the role of senior manager, you contribute directly to commercial objectives, customer satisfaction and team development, and are therefore a driving force behind the success of our customer: you’re on it. 

How you do this? You will provide strategic direction to the contract management team across the Netherlands and Belgium, ensuring colleagues are guided, motivated, and developed to perform at their best. As a member of the Contract Management leadership team within the ECT, you will translate strategic goals into tangible results, coordinate our top accounts, and collaborate closely with the operational control towers. By continuously optimising processes to meet the high expectations of our largest customers, you deliver measurable impact.

Working closely with the ECT operations, international account owners, and the vertical organisation, you will develop and implement commercial solutions for key customers. You will oversee the quality of responses to major tenders, resolve escalations effectively, and maintain oversight of the monthly pipeline. By combining in-depth customer analyses with strong relationships with commercial stakeholders, you provide strategic leadership to both your team and the wider organisation, ensuring smooth and result-driven processes.. You achieve this by:

• leading, inspiring, and strategically managing the contract management team (6–8 employees);
• developing and executing action plans for key accounts, including in-depth customer analyses and monthly pipeline overview;
• ensuring top-quality responses for major tenders, resolving escalations effectively, and successfully implementing key clients;
• strategically collaborating with the management team, operations, commercial stakeholders, vertical organisations, and other divisions within BE-NE to achieve business objectives;
• continuously innovating the control tower and implementing creative solutions that meet customer expectations and positively distinguish DSV.

Your team stands out within DSV by it’s combination of strategic insight, commercial acumen, and deep knowledge of logistics and transport. The team works closely to serve key accounts optimally, develop creative solutions, and continuously improve processes.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV, you will take on a strategic role in which you steer both your team and our most important clients toward success. You will have a direct impact on commercial results and customer satisfaction,

says Head of Contract Management ECT Control Tower.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• knowledge of transport and end-to-end logistics, combined with commercial acumen and insight into complex client needs at a strategic level;
• analytical skills, strategic insight, and creativity to develop differentiating solutions;
• decisiveness, responsibility, and openness to new ideas;
• experience in a leadership role and the ability to inspire and develop a team.

It all counts for this vacancy of senior manager contract management in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on your knowledge and experience, supplemented with a 5% bonus paid in November;
• 24 vacation days, 4 ADV days, and 8% holiday allowance;
• a favourable pension scheme, partly premium-free with a 5% personal contribution;
• access to knowledge and training through the DSV Academy, allowing you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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