Supervisor Customer Service

Move forward as Supervisor Customer Service at DSV in s-Heerenberg 

Are you a driven leader in customer service? Step into this role at DSV and lead an enthusiastic team in a dynamic, international environment where you truly make an impact on customer satisfaction and team development. Here, you’ll have the space to grow, develop, and make a real difference.

You get it done

You will be responsible for the operational management of our customer service team. This means actively adapting in a dynamic and varied environment, where your contribution directly supports a smoothly running team and outstanding service. No two days are the same, making the role challenging, energising, and incredibly rewarding: you’re on it. 

How you do this? In this role, you will directly manage two Team Leaders, conduct development and performance reviews, and ensure your team (Outbound, Inbound, and Returns, approximately 34 FTE) performs at its best. You will act as the tactical point of contact for multiple clients, prepare and deliver MBRs, monitor KPIs and SLAs, and act where needed. You achieve this by:

• leading and developing your team, including coaching and team meetings;
• coordinating and allocating tasks to ensure an efficient daily operation;
• monitoring KPI's and SLA's and taking action to improve performance;
• holding tactical and operational meetings with clients and contributing to improvement projects;

Your team stands out within DSV by their drive, proactive attitude, and commitment to delivering excellent service, always striving for efficiency, collaboration, and maximum customer satisfaction.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As the link between the customer and the team, you ensure that service, collaboration, and results go hand in hand, every single day, you make the difference,

says Emil Reijs, Site Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• strong leadership skills and experience in a customer service environment;
• ability to effectively manage both the team and client relationships;
• analytical skills to monitor and improve KPI’s and SLA’s;
• excellent communication skills, both internally and towards clients;

It all counts for this vacancy of supervisor customer service in s-Heerenberg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to the knowledge and experience you bring;
• a professional and informal working environment where your voice counts;
• 24 days of annual leave, 4 additional days off, and 8% holiday allowance;
• an attractive pension scheme, partly premium-free with a personal contribution of 5%;
• access to knowledge and training through our DSV Academy, enabling you to grow and influence your career path;
• the opportunity to take on an impactful role in a dynamic team, where your contribution delivers direct results;

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen-Appelhof will answer all your questions via +31 (0)6 4424 8040 or marjolein.vandongen@dsv.com.

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