Team Leader Customer Service

Move forward as Team Leader Customer Service at DSV in Venlo

Do you love organising and motivating people? As a team leader customer service at DSV, you will lead your team and ensure our logistics processes run smoothly and efficiently.

You get it done

Your department at Tjalkkade, Venlo is the beating heart of the front and back office. No two days are the same: you guide your team, solve customer inquiries, and keep processes running seamlessly. You play a central role in ensuring everything runs efficiently and with a customer-focused approach: you’re on it. 

How you do this? As a team leader customer service, you are the link between the team, the processes, and the customer. You plan, organise, and coordinate all front- and back-office activities, ensuring everyone knows what is expected of them. You guide and coach your team, give clear instructions, and actively share your knowledge and experience so employees can grow in their roles. You monitor progress and quality closely, intervene when necessary, and ensure customer inquiries and challenges are handled efficiently and professionally. You also make sure resources are used optimally so processes run smoothly and everyone can work effectively.

You are constantly working on improving how the team functions. You implement and coordinate process and system changes, monitor execution, and report to the Warehouse Manager. You actively participate in internal meetings and client discussions, provide input for improvements, and ensure the team achieves its agreed objectives. Through your leadership and organisational skills, you create an environment in which employees are motivated, collaborate efficiently, and contribute to an outstanding customer experience. You achieve this by:

• planning, organising, and coordinating front- and back-office activities;
• guiding, coaching, and motivating your team;
• implementing and improving processes and systems, providing solutions, and ensuring an optimal customer and team experience.

Your team stands out within DSV because of the central role it plays in the front and back office, where collaboration, knowledge sharing and customer focus are at the heart of daily operations. Together, they solve customer inquiries, continuously improve processes and support each other, ensuring that both the internal organisation and our customers are always optimally served. This department is located at Tjalkadde in Venlo.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Working at DSV means constantly adapting, improving, and making a difference for both your team and our customers,

says Roel Ewals, Site Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience in leading and coaching a team within a customer-focused or logistics environment;
• knowledge of front- and back-office processes, systems, and administrative tasks;
• strong organisational and communication skills, with the ability to set priorities and solve problems independently;
• fluent in both Dutch and English, with excellent written and verbal communication skills

It all counts for this vacancy of team leader customer service in Venlo, Tjalkkade. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to your knowledge and experience;
• 28 vacation days per year and 8% holiday pay;
• access to knowledge and training via our DSV Academy and external courses, so you can grow and influence your career path;
• a focus on mindfulness and mental wellbeing, via our partner Open-Up, which you and your family can use free of charge and without limits.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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