Account Manager

Move forward as Account Manager at DSV in Venlo or Maastricht

Become the central link between our customers and DSV and play a key role in achieving commercial objectives. You understand the needs of our customers at both operational and strategic levels, translate these into concrete solutions, and proactively advise on growth opportunities. You actively monitor market developments and competitor activities, enabling you to capitalise on opportunities for DSV and provide optimal advice to clients.

You get it done

At this site, you work closely with customers and internal teams, where every project has a direct impact on revenue growth and customer satisfaction: you’re on it. 

How you do this? You are responsible for managing and developing our customer portfolio. You understand customer needs at both operational and strategic levels and translate these into concrete solutions and advice. You proactively identify commercial opportunities and market developments and ensure these are followed up, from quotation through to implementation, continuously driving revenue growth and customer satisfaction. In addition, you take the initiative in leading and delivering (customer) projects, taking responsibility for coordination, progress, and the successful implementation of improvements and new solutions.

You coordinate internal processes, monitor commitments, and deliver structured reporting and meetings such as MBRs, QBRs, and ABRs. You ensure the quality, accuracy, and completeness of CRM data and management information. Furthermore, you build long-term relationships, maintain strong customer goodwill, and act as a sparring partner between the customer and the organisation. You play an active role in escalations, complaints, and representing DSV at key customer meetings and events. You also take ownership of (complex) projects and improvement initiatives, managing stakeholders and ensuring timely and high-quality delivery. In doing so, you contribute to both the commercial and strategic objectives of DSV and ensure that customers experience us as a reliable and proactive partner. You achieve this by:

• building and maintaining strong customer relationships and translating their needs into concrete solutions at both functional and operational levels;
• proactively identifying commercial opportunities, market developments, and synergies within DSV and acting on them;
• acting as a connecting link between the customer and the organisation in improvement projects, escalations, or complex issues;
• developing and executing account plans, including long-term planning and leveraging internal synergies across locations, departments, and divisions;
• actively contributing to policy, innovation, and optimisation within the department and the organisation.

Your team stands out within DSV by an energetic and ambitious team of account managers who work closely together to achieve customer satisfaction and commercial growth. The team is distinguished by a strong focus on collaboration, knowledge sharing, and developing strategic solutions, with everyone making an active contribution to both operational and tactical objectives of the department.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV, you have the opportunity to make a real impact for our customers, while simultaneously contributing to the growth and optimisation of our internal process,

says Corney Van Der Ryst, Senior Site Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a bachelor’s or master’s degree and at least 4 years of commercial experience in a logistics service provider;
• excellent command of Dutch and English, both spoken and written;
• strong commercial insight and the ability to translate customer needs into solutions at both strategic and operational levels;
• experience in account management, including developing and executing account plans, identifying commercial opportunities, and leveraging long-term strategies;
• experience in independently managing projects and leading stakeholders within complex organisation;
• collaboration skills, influencing ability, and strategic-conceptual thinking to align internal teams and customers with shared objectives.

It all counts for this vacancy of account manager in Venlo or Maastricht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary aligned with your knowledge and experience, complemented by a 5% bonus paid in November;
• a company car, phone and laptop;
• 24 vacation days, 4 additional days off and 8% holiday allowance;
• a favourable pension scheme, partly non-contributory with a 5% employee contribution;
• access to knowledge and training through our DSV Academy, allowing you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

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