Customer Service Representative

Move forward as Customer Service Representative at DSV in Maastricht Airport

Would you like to work in an environment with well-known brands in the Dutch and European market? Your customer focus comes into its own within our international work environment.

You get it done

Ensuring maximum customer satisfaction for major brands across Europe: you’re on it. 

How you do this? As a customer service representative, you are an essential link between our warehouse and our customers, where you are responsible for all administrative and planning activities for our customers. This means ensuring that all information about an order is correctly recorded in our system and that the progress of orders is properly monitored. You take care of the planning for the logistics department and keep the customer continuously informed about the status of their orders.

Thanks to your efforts and accuracy, you not only ensure that everything runs smoothly, but you also continuously keep both customers and internal stakeholders informed about progress. In case of disruptions, you detect them in time and inform the customer about any delays or changes. As the first operational point of contact for your assigned customers, you communicate quickly and efficiently with internal colleagues from various departments. Handling and forwarding customer escalations is also part of your responsibilities, ensuring we can always provide a solution. You achieve this by:

• monitoring warehouse processes with our warehouse management system, keeping both customers and internal stakeholders always informed;
• detecting disruptions and informing customers about any delays or changes;
• handling and forwarding customer escalations.

Your team stands out within DSV by the diverse group of international colleagues, where mutual collegiality is highly valued. Everyone is willing to support each other and learn from one another, contributing to a positive and professional working atmosphere. We work hard, with collaboration and achieving common goals at the center.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV, everything revolves around collaboration and customer focus. Together, we ensure that processes run smoothly and that our customers are always informed about their orders,

says Laura van Cruchten, Manager Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience in a customer service environment, preferably within logistics;
• strong customer focus and commitment;
• knowledge of Excel, MS Office, and warehouse management systems;
• good command of Dutch and English, both spoken and written.

It all counts for this vacancy of customer service representative in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance;
• access to knowledge and training through our DSV Academy and external courses—so you can grow and influence your career path;
• and of course, a great team to work with!

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

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