Customer Services Supervisor

Move forward as Customer Services Supervisor at DSV in Tholen

Do you want to lead a team responsible for well-known consumer brands active in the Dutch and European markets? Your leadership experience in customer service will be put to good use with this team in Tholen.

You get it done

Responsible for the operational management of our customer service team: you’re on it.

How you do this? As a customer services supervisor, you keep your team informed about potential changes with the client. You are the key contact person for any operational issues and ensure direct communication with the client. From your supervisor role, you oversee processes, monitor their progress, and make adjustments where necessary. You also conduct monthly reviews with customers, this can be trough phone, Teams, or on-site in Tholen. You achieve this by:

• proactively coaching and motivating your entire customer service team;
• maximizing customer satisfaction by serving clients according to agreed-upon arrangements;
• monitoring various logistics processes, intervening in case of disruptions, and informing customers and carriers about expected delays or changes;
• preparing reports (KPIs) and periodically sharing these with the operations manager and your team.

Your team stands out within DSV by its friendly and approachable way of working together. It’s a close-knit team that supports each other whenever needed! You will have the freedom and space to shape this role in the best possible way.

We are DSV, we grow DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier, or road, or where we can offer storage in warehouses.

Being a Supervisor within DSV Solutions means being active in one of the fastest growing organization in the Global Logistic Market. This creates tons of opportunities for your personal development, but also leaves you with the important task of maintaining customer expectations, developing the talents within your team and contributing to the various continuous improvement initiatives within DSV. And to do all that in such a dynamic market with numerous of talented colleagues is pretty awesome,

says Paul Spierings, Customer Service Supervisor.

In the Netherlands, we operate from over 25 locations with more than 3,000 colleagues. Together, we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 2 years of experience in a leadership role;
• a passion for logistics and the ability to inspire others;
• strong English communication skills, both written and spoken, Dutch is a plus;
• a results-driven mindset, a strong sense of oversight, and the confidence to stand your ground.

It all counts for this vacancy of customer services supervisor in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts, and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary which is maximum around €4,100, tailored to the knowledge and experience you bring;
• 24 vacation days, 4 additional leave days (ADV), and 8% holiday pay;
• a favorable pension scheme, partially premium-free, with a 5% employee contribution;
• access to knowledge and training through our DSV Academy, allowing you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs will answer all your questions via +31 (0)6 1608 4530 or vera.buijs@dsv.com.

Are you already following DSV on Instagram, TikTok, X, Facebook and/or Linkedin? 

Apply now Leave your details here