Every single person at DSV is part of something 75,000 times bigger than themselves
People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference.
We pride ourselves on talent and teamwork, bringing together ideas and insights globally. In over 90 countries, DSV has a strong network of colleagues - each working towards one common goal and vision.
Mergim, Freight Forwarder Trainee, Road division SwedenAt DSV Mergim has found an educational setup and organizational culture that enables him to pursue his dreams for the future – perhaps even abroad one day.
Rebekah Kemp, Senior Director, Strategic Sales, UKLike many of our colleagues, Rebekah originally joined DSV as part of an acquisition.
Janette Pokkinen, Team LeadFive years ago, Janette Pokkinen contacted DSV in Finland looking for a job. What had sparked Janette’s interest was the sheer size of DSV.
Pia D. Laugesen, General ManagerPia started her career as DSV as a trainee. A very ambitious person, she wanted to make her mark and see the world.
Lynn Hu, Senior Manager, Customer SupportIt’s been a fantastic journey for Lynn since she joined DSV 11 years ago, moving up the career ladder through various different positions.
Jason Ye, Senior Supply Chain AdvisorJason moved from China to work at DSV’s head office just outside Copenhagen. He has already fallen in love with his new home and the culture in DSV.
Mergim, Freight Forwarder Trainee in DSV’s Road division
26-year-old Mergim works as a Freight Forwarder Trainee in DSV’s Road division at the Swedish head office in Landskrona.
At DSV Mergim has found an educational setup and organizational culture that enables him to pursue his dreams for the future – perhaps even abroad one day:
DSV could fulfill Mergim’s ambitions for his career
Before he began his work with DSV, Mergim was no stranger to the world of logistics. For a period of time Mergim worked at another Danish logistics company, but here they weren’t able to fulfill Mergim’s dream of building a career within transportation: “I wanted to progress with my career, but at my previous job making a career for myself was not an option. So, I had to move on, and I saw DSV was looking for Young DSV trainees, offering the opportunity to get an education at the same time as working full time. Not that many companies in Sweden can offer you such an opportunity so naturally I applied”.
Empowerment breeds responsibility
At DSV, employees are offered a high level of ownership for their areas of responsibility. Trainees too are given responsibilities early on: “I have my own tasks within my area”, Mergim tells us, “and here I actually decide what I want to do and how I want to do it. As long as I do well there is no problem. I have a lot of responsibility and I feel confident about that”. Mergim explains.
Competition and collaboration motivate and propel you forward
“At the office, my team is very competitive – just as I am. I like to compete with myself and others too and I want to achieve good results every time. In our team right now, our manager likes to support this competitive spirit because when we compete, we improve. He tells us when we do well; he doesn’t keep it to himself” Mergim explains and continues:
“I am very motivated by the collaboration I have with my colleagues. We each have our own areas, where we plan shipments, but we help each other out whenever one of us needs a hand. For instance, when we are very busy, we can be hard-pressed to find enough lorries. When this happens, we help each other find another haulier who can supply the trucks we need. Sometimes it’s the other way around, and I have a surplus of trucks in my area that I can send to my colleagues’ area. This doesn’t only happen within the team. It's with all the other department's at DSV: If you're under pressure, the other teams will help you out”.
Learning to keep your cool and not take the easy route
When you ask Mergim what the most important thing he has learned during his time with DSV is, he highlights two things: “To think outside of the box in order to find different solutions and achieve good results. I have learned not just to pick the easiest route, but to go the extra mile to find the very best solution for my customer, even if this is the tougher route to take for me. In addition to this freight-forwarding is a busy line of work and I've learned how to handle stressful situations by keeping my cool. I know I will solve the situation so there is no reason to stress about it – these are probably the most important things I have learned”.
The ability to ‘think outside the box’ is one, Mergim recognizes as commonly shared and encouraged among DSV employees: “I feel the ‘DSV DNA’ in all my colleagues around Europe, whom I talk to - it's as if we have the same mind: In our job, we don’t just say: “No, sorry I don’t have a solution” to our customer. We need to be able to think outside the box to find a solution, if one is not readily available".
The future may be global
“At the moment, I am still a trainee and part of the Young DSV program, but I think someday I would like to try working at another office in a different country maybe. It’s good to know how other countries work and I think it's good to have some international experience if you want to progress within the company”, Mergim rounds off his thoughts about working at DSV and his ambitions for the future.
Rebekah Kemp, Senior Director, Strategic Sales
Rebekah, who lives in Manchester with her husband and two sons, has been in freight-forwarding for all of her 28-year long career and in DSV since 2008.
She is a part of our UK Road Management team and is responsible for Strategic Sales. Like so many other DSV colleagues have through the years, Rebekah originally became part of DSV through an acquisition, when DSV and her previous place of work, ABX Logistics, joined forces in 2008.
Flexibility made Rebekah able to raise a family and pursue her career
Back then, Rebekah had just returned from maternity leave to her position as general manager of the ABX Manchester branch. The DSV Management team recognized Rebekah’s potential and offered her a chance to run the DSV Leyland operation: “It was a big challenge for me” Rebekah recalls “considering the age of my children and something I had to consider carefully, before accepting the offer. The support and flexibility I got from the management team enabled me to take on that challenge and balance bringing up two young children and progressing my career with DSV”.
Continuous development keeps you keen
What continues to motivate Rebekah about working with DSV is the ongoing development of our company: “I think DSV is such a progressive company and there's always different challenges and initiatives going on. We're always moving with the times; we're always looking at what's happening in our environment and changing and reinventing ourselves in that respect. No day is ever the same working with DSV and it's just a very motivating place to work, which keeps you interested in staying on”, Rebekah explains.
Through team collaboration we deliver best performance
“I think we have a lot of people who are driven by competition and by delivering top performance. You need to be competitive within this environment, and whilst we have success, we never rest on that success”, Rebekah reflects and continues: “Within my division, we are highly collaborative in the way we reach our results. It's really important to bring in all the experts when we're delivering a solution to the client - bring Operations in, bring our legal people in, bring Finance in and we do so from the start so that everybody understands the expectations of the customer. So, it's a very collaborative environment and we deliver many of our results together - it's a team effort!”.
Humour, team spirit and open dialogue support the DSV values
In Rebekah’s Strategic Sales division, the DSV values of ‘Customer first’, ‘Best Performance’ and ‘True Collaboration’ are fed by the atmosphere and communication, and in the DSV organization as a whole: “There's a great work ethic within the team and we have a really good, strong team spirit. We all share a strong desire to deliver a high level of customer service and to achieve good results. Whatever challenges come our way, the team is willing to work and to react, and if that means putting in the extra hours to accomplish what we need to do, then people are very willing. At the same time, there's a great sense of humour within the team”, Rebekah explains: “Transportation is a busy line of work with some amount of pressure, and it is important that we can see the more fun side of life too; that we can laugh at ourselves and with each other during hectic times. This is common to the DSV offices that I visit in other countries: Ours is a serious environment and people are focused, but we have a good sense of humor as well. Also, I think DSV employees have a very open and respectful dialogue between each other. People feel comfortable challenging situations they think are not right or don't agree with. But they also understand how to do so with respect for their colleagues. It’s very important that people feel they can speak openly, but also that we have to be respectful”.
Rebekah’s future may be a global one12 years with DSV is by no means enough for Rebekah: “In the future, I'd like to continue to contribute to the success of DSV. I want to see the business grow and I want to be part of that growth journey. Considering the size and global nature of the DSV organization, I would at some point like to experience working on a global level - we have so many offices across the world in different divisions, offering you countless opportunities as a DSV employee”, she finishes our talk about what it’s like to work with DSV.
Janette Pokkinen, Team Lead, DSV RoadFinland
A large company offers many opportunities
Five years ago, Janette Pokkinen contacted DSV in Finland looking for a job. What had sparked Janette’s interest was the sheer size of DSV:
“Working in a smaller firm I worried I might get stuck with one task, one title or in one area. DSV has such a great variety of areas you can work in so I knew I would be able to explore what I'm good at and what I'm interested in. I figured this could guide me to find the right place for me, ‘cause it could be Sales, Operations, Warehousing or something completely different…DSV has so much to offer”.
Your need for challenges will be met
A lot of cargo has gone through Janette’s hands in the last five years, where she has also successfully completed DSV’s own freight forwarding program, Young DSV. Her eagerness to take on new challenges has taken Janette through handling export from Finland to France, Spain, Portugal, Italy and the UK to her current position as Team Lead in DSV’s Road division. In this position she juggles the planning of trucks with supporting the team in various tasks.
Janette feels her readiness for new challenges and responsibilities has been acknowledged and acted on by her DSV managers: “I'm not ready to settle in yet. I still want to learn and continue to do more challenging work. Actually, my managers have always noticed this and have always been able to give me more challenges and let me shine”.
The right attitude will forward your career
Janette has done well for herself at DSV. When you ask her what kind of behavior DSV celebrates, she says: “It's a lot about attitude. You don't have to know it all and you don't have to be an expert at everything. But if you're willing to do the best you can, you're willing to learn and ready for change - that's appreciated. We don't take the easiest route but try to do our best every time for the customers and for DSV”.
What you do makes a differenceAt DSV, we value local empowerment – for our countries, our divisions and our individual employees. Janette has felt this in her five years in our Road division: "DSV is behind me and what I do. As part of DSV, I am given a lot of responsibility and I think DSV trusts that I do my best. I enjoy this - I think it's empowering: When you work at DSV, you are told and shown that what you do makes a difference – you are there for a reason and your actions have a real impact. For instance, I know that if I plan my truck a little fuller, it has an effect. It's a small effect now, but still I have a lot of power in my hands…It's me moving the trucks and it's me bringing them to Finland so it feels like I'm being trusted. That makes me want to do my best for DSV”.
An aspect which also has an influence on Janette’s experience at DSV is the collaboration she has with her closest team:
“I think our team is one of the most fun ones. We have a strangely similar sense of humour, so I really enjoy our team. We are all from different backgrounds: One has knowledge of IT; one has experience of actually driving a truck. We have people with 40 years’ experience in the field and people like me with only a couple of years’ experience. I think together we make a very good team and the good thing in our team is that you don't have to be afraid to ask for help or an opinion. We get the best out of each other”.
The great atmosphere is also reflected at the rest of the office in Vantaa, Finland: “We have a good atmosphere at the office. Maybe it's because we are all part of this bigger picture. There are so many different people that have put an effort into the trucks coming to Finland. That means we work together and are in such close contact it makes us more like friends than just people sharing the same office”, Jannette explains and continues: “'I’ve developed some very close relationships through DSV and we’re also spending a lot of time together outside the office”.
While Janette thrives in her present job, she hopes to be trusted with greater challenges in the future: “I think I'm on the on the right track and I really enjoy being part of the European haulage team, but of course in the future I am working towards more responsibilities. Two days are never the same. I like knowing that it never gets boring and you never know what to expect. That's part of why I enjoy this industry so much - it's not predictable at all”.
Pia D. Laugesen, General Manager
”I love improving the way we do things, following new trends and being at the cutting edge with the right resources at the right time. It means a lot to me to have staff on side, enjoying their work and doing what they are good at.”
Pia started her career as DSV as a trainee. A very ambitious person, she wanted to make her mark and see the world. This led to her being sent to Paris for an assignment, which was a fantastic experience that left her with a strong network worth its weight in gold in her daily work.
"When I see a truck on the road, it makes me proud and it almost feels like I’m the one in the driver’s seat. DSV is a great example of a Danish company, which is successful in international business. We have the ambitions and we make decisions that are well thought through. It all suits me very well."
Lynn Hu, Senior Manager, Customer Support
“DSV is my haven. It’s a stable and solid place to work and I see it improving every year.”
It’s been a fantastic journey for Lynn since she joined DSV 11 years ago, moving up the career ladder through various different positions.
"There are opportunities everywhere in DSV if you are dedicated. Working with so many colleagues from different countries and cultures means we all get to learn from each other. It’s helped me with my career development as well as being great on a personal level.”
Jason Ye, Senior Supply Chain Advisor
"My goal is to make our customers more competitive and successful by optimizing their supply chains."
Jason moved from China to work at DSV’s head office just outside Copenhagen. He has already fallen in love with his new home and the culture in DSV.
“DSV is a very performance driven and decentralized organization. The management is so down to earth, honest and the communication is very open. I really feel the value of that. We can make quick decisions and immediately adjust to market developments for the benefit of our customers. That’s how I like it."
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