Compliance Manager

Job Req Number:  123887
Time Type: Full Time

Role Purpose

The Vertical Compliance Manager is responsible for implementing, supporting, and monitoring the Vertical Quality Management System (VerticalQMS) across assigned countries, sites, and operations. This role ensures adherence to global vertical standards, customer requirements, regulatory obligations, and internal compliance frameworks while driving continuous improvement initiatives. A primary focus is currently on our healthcare vertical.

Reporting to the Manager, Group Vertical Compliance Support Team, the role works closely with Senior Compliance Managers, Subject Matter Experts (SMEs), business leaders, and operational teams to ensure consistent compliance practices and operational excellence across the vertical organization.

Key Responsibilities

1. VerticalQMS Implementation & Compliance

• Facilitate implementation of the VerticalQMS across assigned sites and regions.
• Support the deployment of framework updates, policies, and compliance initiatives as directed by Senior Compliance Managers and SMEs.
• Promote a culture of quality, compliance, and operational excellence across all business functions.

2. Training & Capability Development

• Deliver compliance and quality training relating to VerticalQMS requirements.
• Identify competency gaps and training needs within local operations and escalate recommendations for development.
• Support the enhancement of training materials and learning content based on operational experience, audit findings, and participant feedback.
• Monitor training effectiveness and support capability-building initiatives across the organization.

3. Audit Management & Evaluation

• Plan and conduct compliance audits in accordance with VerticalQMS requirements and audit schedules.
• Ensure audit findings, observations, and non-conformities are documented, tracked, and closed within agreed timelines.
• Monitor corrective and preventive actions (CAPA) to ensure sustainable resolution of issues.

4. Compliance Oversight, Risk Management & Continuous Improvement

• Support risk assessments, change management processes, and quality improvement initiatives.
• Analyze compliance trends and identify opportunities to improve operational controls and process effectiveness.
• Drive continuous improvement projects that enhance service quality, compliance performance, and customer satisfaction.

5. Stakeholder Management & Functional Collaboration

• Act as a proactive team player and support colleagues within the Global Vertical Compliance Support Team.
• Collaborate with relevant stakeholders to ensure alignment on priorities, governance requirements, and compliance objectives.
• Provide operational feedback and recommendations to support framework enhancements and best-practice sharing.
• Build strong relationships with SMEs, quality representatives, and other functional stakeholders.

Key Skills & Competencies

Technical Competencies

• Strong knowledge of Quality Management Systems (QMS), compliance frameworks, and regulatory requirements.
• Ability to interpret and translate compliance standards into operational processes.
• Experience in audit planning, execution, CAPA management, and compliance monitoring.
• Knowledge of risk management methodologies and continuous improvement practices.

Professional Competencies

• Strong stakeholder management and communication skills.
• Ability to influence and collaborate across functions and countries.
• Analytical and structured problem-solving capabilities.
• Strong planning, organizational, and project management skills.
• Ability to work independently while managing multiple priorities.

Preferred Experience

• Experience within logistics, supply chain, healthcare, pharmaceutical, life sciences, or medical device industries.
• Strong understanding of GDP (Good Distribution Practice) requirements.
• Experience supporting healthcare, pharmaceutical, or medical device compliance programs is highly desirable.
• Exposure to ISO-based management systems and certification environments would be advantageous.
• Experience working in a global setting with remote management.

Qualifications

• Bachelor's Degree in Quality Management, Supply Chain, Logistics, Business, Life Sciences, Pharmacy, Engineering, or a related discipline.
• Professional quality or compliance certifications (e.g., ISO Auditor, GDP certification, Six Sigma, Lean, Quality Management certifications) are advantageous.
• Relevant experience in compliance, quality assurance, auditing, regulatory affairs, or operational excellence.

Success Measures (KPIs)

• Successful implementation and maintenance of VerticalQMS requirements across assigned locations.
• Audit completion rates and effectiveness of corrective action closure.
• Training completion, adoption, and effectiveness metrics.
• Accuracy and quality of compliance reporting and management insights.
• Positive stakeholder and customer feedback.
• Demonstrated contribution to continuous improvement initiatives and operational excellence.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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