Senior Application Support Specialist

Main Summary

DSV is seeking a Senior Application Support Specialist to join our Enterprise Platform Operations team. This role is responsible for supporting and maintaining a portfolio of business-critical cloud-native applications that enable global operations across the organization.

The successful candidate will act as a key technical point of contact for application-related incidents, ensuring high system availability, performance, and reliability. Working closely with Development, DevOps, Site Reliability Engineering (SRE), and business stakeholders, this position plays an important role in troubleshooting complex issues, driving root cause analysis, and continuously improving operational support processes.

This is an excellent opportunity for professionals interested in modern technologies, including microservices, containerized applications, cloud platforms, and event-driven architectures.

Tasks and Responsibilities

• Provide advanced technical support for enterprise applications in production environments.
• Investigate, analyze, and resolve application incidents, service requests, and system issues reported by end users.
• Take ownership of support cases from initial investigation through successful resolution.
• Collaborate with Development, DevOps, SRE, and Quality Assurance teams to identify root causes and implement long-term solutions.
• Monitor application performance, availability, and operational health using monitoring and observability tools.
• Support incident management, problem management, and change management activities following ITSM best practices.
• Contribute to the continuous improvement of monitoring, alerting, and operational support frameworks.
• Participate in an on-call support rotation to ensure 24/7 availability of critical business applications.
• Maintain support documentation, troubleshooting guides, and knowledge base articles.
• Partner with business and IT stakeholders to improve platform stability, functionality, security, and user experience.
• Support solutions built on modern technologies such as Kubernetes, Docker, Kafka, MongoDB, and microservices-based architectures.

Education and Skills

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline. Equivalent professional experience may be considered.
• Strong understanding of application support processes, troubleshooting methodologies, and incident management practices.
• Knowledge of cloud-native environments and microservices architecture.
• Familiarity with IT Service Management (ITSM) frameworks and tools.
• Experience working with Atlassian products, including Jira and Confluence.
• Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
• Exposure to monitoring, logging, and observability platforms.
• Basic understanding of databases, APIs, and distributed systems.
• Experience with scripting or programming languages such as Python, PowerShell, Bash, Java, or similar is considered an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Fluent English, both written and spoken.

Minimum Work Requirements

• Minimum of 4 years of experience in Application Support, Production Support, Technical Support, IT Operations, or a related field.
• Proven experience supporting enterprise applications in production environments.
• Experience troubleshooting complex technical issues involving multiple systems and stakeholders.
• Familiarity with cloud-based applications and modern software architectures.
• Experience working within Agile, DevOps, or cross-functional technology teams.
• Understanding of incident management, service delivery, and operational support best practices.
• Ability to work in a fast-paced, global environment and manage multiple priorities effectively.
• Willingness to participate in an on-call support schedule outside standard business hours when required.
• Experience within logistics, transportation, supply chain, or other high-volume operational environments is a plus.