Coronavirus (COVID-19) update and impact on business

DSV is carefully monitoring the evolving situation around the spreading of the COVID-19 and remains committed to mitigating any potential impact on the supply chains and operations of our customers.

We have activated the African Crisis Committee and established several preventive measures to safeguard the health and well-being of our customers, suppliers, other business partners and our staff.

Overall, we follow the guidance provided by the World Health Organization (WHO). They recommend that physical contact be kept to a minimum, that we all apply high standards in hand hygiene and maintain social distance. We also follow guidelines from local authorities and obey imposed restrictions.

According to WHO, it has also been established that coronaviruses do not survive long on objects, such as packages, packing materials and other surfaces.

Several countries and regions are considered “affected areas” by WHO and are those countries, provinces, territories or cities experiencing ongoing spread of COVID-19. Consequently, it is in those areas where restrictions and bans on travelling and transporting goods are most likely to have been issued by local authorities. As of 6 March, high risk areas include; China, Austria, Bangladesh, France, Germany, Hong Kong, Italy, Japan, Macao, Singapore, South Korea, Spain and Taiwan. Please click here to stay abreast of all other changes.

At DSV, we understand our customers’ concerns and will follow the guidelines provided concerning pick-up, handling and delivery of goods, where possible.
These extraordinary circumstances, which are completely beyond our control, may result in DSV not being able to meet agreed KPIs, SLAs, lead times or to transport booked shipments, as well as causing or having caused unexpected additional costs, incurred on our customers’ behalf and which we are obliged to pass on. 

DSV is working proactively with our customers to understand transport and logistic requirements for the coming weeks and to map these against available capacities. As one of the largest transport and logistic providers we will fully utilise our strength to secure additional capacity as needed and available. 

If you foresee significantly increased shipping needs in the coming weeks, we encourage you to contact your dedicated DSV contact person who will assist you with the necessary planning and preparations. 

The DSV African Crisis Committee will continue to monitor the situation closely and to ensure that our customers and organisation are provided with the necessary information, and that actions required are taken.