Compliance Manager

Job Req Number:  123887
Time Type: Full Time

Role Purpose

The Vertical Compliance Manager plays a crucial role in implementing, supporting, and monitoring the Vertical Quality Management System (VerticalQMS). The role ensures compliance with global vertical requirements, supports operational teams, and drives continuous improvement across countries and branches. The position reports directly to the Manager, Group Vertical Compliance Support Team, and collaborates closely with the Vertical Senior Compliance Managers to ensure alignment with the vertical framework, regulatory expectations, and strategic compliance priorities.

Key Responsibilities

1. Framework Implementation & Support

• Implement and maintain the VerticalQMS across assigned sites or regions
• Ensure full compliance with vertical standards, operational procedures, and regulatory requirements
• Support alignment with framework updates as directed by the Senior Compliance Manager and SMEs

2. Training & Capability Development

• Deliver training for teams on VerticalQMS, compliance processes, and operational requirements
• Identify local training needs and communicate gaps or development needs to the Senior Compliance Manager
• Support the continued development of current training materials based on experience using the advanced training material and feedback from attendees

3. Audit & Evaluation Activities

• Complete compliance audits in line with framework requirements
• Participate in customer, certification, or regulatory audits as required
• Support close‑out of findings and corrective actions; monitor implementation status

4. Compliance Oversight & Issue Resolution

• Ensure nonconformities, customer complaints, and escalations are addressed promptly and in line with VerticalQMS
• Assist in risk assessments, change controls, and continuous improvement efforts

5. Stakeholder Alignment & Functional Reporting

• Active team-player able to support and spar with vertical support team
• Maintain strong coordination with the Senior Compliance Manager for guidance, alignment, and prioritisation
• Provide operational feedback to the Senior Compliance Manager to support framework refinement and improvement loops
• Collaborate with vertical leads, support teams, SME groups, and operational stakeholders

6. Customer & Business Partner Support

• Ensure local compliance supports customer requirements and sector specific standards

Key Skills & Competencies

• Strong understanding of VerticalQMS and regulatory requirements (sector specific and global)
• Ability to translate framework requirements into operational execution
• Strong stakeholder communication skills
• Experience in audits, training, and ongoing compliance monitoring
• Proactive, structured, collaborative mindset aligned with DSV’s compliance and operational culture

Criteria for Success / KPIs

• Successful implementation of VerticalQMS requirements across assigned areas
• Training delivery, adoption, and effectiveness.
• Quality of data, reporting, and insights shared with line manager, own team and Senior Compliance Manager
• Positive stakeholder feedback and demonstration of continuous improvement

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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