DSV - Global Transport and Logistics

Every single person at DSV is part of something 75,000 times bigger than themselves

People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference.

At DSV, we believe that having a diverse workforce, where employees can realise their potential based on their different individual backgrounds and thought diversity is a significant advantage that we as a company can leverage upon. A diverse workforce in an inclusive culture fosters dynamic workplaces and, ultimately, better business decisions.

Meet our people

Odelia Kekana smiling for corporate photo at DSV with floral scarf

Odeliah Kekana - Manager, Call Centre

Johannesburg, South Africa

What do you believe you bring to logistics industry/customer service as a woman?

Whilst the logistics industry is generally a male dominated environment, I believe women would be able to bring a balance into this industry. Our feminine nature allows us to not only build better relationships, but also continue to nurture those relationships. I believe for anyone contemplating to enter the industry, if they see other women in leadership positions, who have made a success of their roles, this will be the encouragement they need to take that first step. My excellent communication skills and my passion for what I do has helped me to navigate the everyday challenges in this particular industry.

What do you attribute your success in logistics/customer service to?

My passion for delivering excellent customer services has been at the centre of everything that do. I believe doing things right the first time, contributes positively to the customer experience journey. My willingness to learn and my enthusiasm has always driven me to want to make a mark in everything I do. I believe experiences that we create for our customers is what will keep bringing them back, and possibly even help us to grow our customer base. Our competitive advantage is determined by the attitude in which our staff delivers service to our customers, and that is what drives me to continuously place focus in training and mentoring of my staff.

What advice would you give to young women considering entering the logistics industry?

For any young women who wants to enter the industry, the sky is really the limit. The opportunities are endless, you just need to be open minded and willing to put in the work.  The key is to believe in yourself. Believe that you are capable, and do not let anyone or any circumstance stand in your way. Be authentic in how you deal with everyday issues, and do not easily conform to the standards set by society, but rather stand for who you are and what you believe in. Finally, show empathy where it is necessary to do so and learn to get out of your comfort zone.

Ravina Govender smiling

Ravina Govender - Director Quality Assurance

Johannesburg, South Africa

What do you believe you bring to the supply chain industry as a woman?

While women have made significant strides in the fight for equality, gender disparity still exists in many prominent industries, including Logistics and Supply Chain. I believe that women bring their natural skillset of multitasking to any task that they perform. Having to constantly juggle the work–family dynamic makes us experts at handling multiple activities at a time and there is no better place to put this skillset to use than in supply chain. There are always numerous wheels in motion at any one time and we need to be able to balance them all to be able to deliver great service to our customers and clients.

The reality is that women bring a different perspective into the organisation and the Supply Chain industry.  We are more collaborative in our approach, and more inclusive from a people partnership and management aspect.

My role as Quality Director and part of the Board of Directors at DSV Healthcare allows me to use my natural collaboration, communication and relationship building skills to build a resilient team

What do you attribute your success in supply chain to?

Passion and Persistence have been my driving force since completing my Pharmacist qualification.

As a student, supply chain was not even a field of pharmacy that we were taught about. I envisioned a future as a Retail Pharmacist, owning my own community pharmacy. During my internship year, it became abundantly clear to me that this was not where my future laid. The main thing I learnt during that year is how aggressive people become once they’ve run out of their medical aid.

I love the diversity of supply chain and the fact that every day presents a different challenge and a new opportunity to learn. I think that I could end my working career still not having learnt everything that this challenging industry has to teach.

I also really enjoy the people element of supply chain. I spent some time in my career working as a Registration Pharmacist, registering new drugs with SAHPRA. I could spend an entire day at the office without the need to interact with another person in order to do my job and I absolutely hated it. I love the variety of people and personalities that I get to interact with daily.

Regarding my success, I would say that I have never been afraid of taking on new roles, even those outside of the pharmacy profession. During my first 2 years in logistics, I had worked in every pharmacist role that the warehouse had to offer. I then moved into Operational roles such as Returns and Stock Controlling HOD positions in order to gain more experience. It is this knowledge that I rely on almost every day in order to do my current job well.

What advice would you give to young women considering entering the supply chain industry?

I think that in the past women may have been reluctant to join this industry due to the physical work involved. With the high level of automation that exists today (the Meadowview facility being a perfect example) this is clearly no longer a deterring factor and it is important for women considering entering the logistics space to understand this.

Whilst the industry is still male dominated, it is important that women understand the incredible value that we bring into this industry.  Our strength as females lies not in our ability to be like men, it lies in our ability to be authentic, to be nurturing and to be flexible in the ever-changing world of work.

The best advice I could offer is to never be afraid of the unknown. Your life will hardly ever follow the picture in your head, so while you can grasp every opportunity to explore and learn. You'll never know what opportunity may present itself around the corner.

I would like to leave you with this quote by Kavitha Ramdas : “We need women who are so strong they can be gentle, so educated they can be humble, so fierce, they can be compassionate, so passionate they can be rational, and so disciplined they can be free”

Lennart Thiel, Project Specialist, Road, Germany

Lennart Thiel, Project Specialist, Road Division 

Germany

Young DSV kick-started Lennart’s DSV career

Living in Krefeld, Germany, Lennart works as a Project Specialist in DSV Road after having started his career in DSV participating in and completing trainee programmes in both local and international settings. 

Lennart started his career in DSV in 2018: “Around the area where I live, there are branches of all DSV’s competitors. However, DSV seemed the most interesting to me, because it is a big global company that offers many different career opportunities.”

Lennart is given the opportunity and support to make a difference

After he graduated the international trainee programme, Young DSV, Lennart became a Junior Assistant to the national management in Krefeld, and after a year he became a Project Specialist.

Although Lennart is younger than most of his colleagues, he still feels like a valued member of his team. “I enjoy being part of a company in which senior colleagues with more experience listen to someone as young as me,” he says.

For instance, one of Lennart’s recent proposals is now being turned into practice: “I had an idea that would make us become leaner and reduce time wasted in the planning department. After talking about it with my supervisor, we are now several people working to implement my idea”. 

In his first few years at DSV, Lennart has taken all the opportunities he has been given to forward his career. He says about DSV “When new things come up, I put all my efforts into them, and that is recognized – I get to grow as part of the company.”

Young DSV is an international trainee programme, combining practical “on the job” training with theoretical modules provided by IBC International Business College. The two-year journey is an opportunity to gain knowledge about transport and logistics from industry experts.

Seranne Howis, Senior Team Lead, Regional IT Services, Business Services, SAR, South Africa

Seranne Howis, Senior Team Lead, Regional IT Services

Johannesburg, South Africa

Every day is an adventure at DSV! I’m someone who likes to be challenged and I like having problems to solve, so working in IT is a great fit for me. Each day brings new puzzles to solve, and new systems and products to design. The requests come from many different sources. Customers want an innovative product that no other courier company provides them, DSV Management wants new ways to make delivery processes more streamlined and less error-prone, while the DSV operational staff notice an issue in the systems that are slowing down their ability to do their jobs and bring it to us to solve.

I engage directly with clients to give them world-class customer service. I also engage with DSV Management who oversee the business processes and the operational staff who use the systems directly every day, and I try to find ways to satisfy the need for new ways of doing things while also trying to make the operational staff’s ability to do their jobs simpler, easier, and quicker.

I’m a Senior Team Lead in IT, so I have some managerial duties alongside my software development and solution design duties. It’s a full plate of responsibilities but I believe being challenged is the best way to grow and I always go home at the end of the day knowing I did my best for my team, my department, my company, and our customers.

Benefits of working for a global company

DSV has a huge range of skills and talents under their global umbrella. I’ve been able to work directly with and learn from experts in robotics and automation in the Robotics Centre of Excellence in Poland, with specialists in the Testing Centre of Excellence in India, as well as with many other specialist teams across the globe who are all part of the DSV family.  

We also get guidance from our global specialists on how to make our systems more secure and more compliant with the highest standards of design and implementation, therefore having that specialist guidance to help us make decisions is a fantastic asset for our team.

It also means if you want to learn a new skill, there is always someone to go to for guidance and help. There is always the opportunity to grow into a new role or pick up a new skill. Sometimes all you have to do is ask! DSV staff are always happy to answer questions about their specialty and when you express a genuine interest in what they do daily, they’re only too happy to teach you something new.

What I love about working at DSV

With the new DSV Park facility in Kempton Park, I am now working from a fantastic world-class building, alongside hundreds of other people from other divisions. Getting to meet people from other areas is a great way to learn how DSV functions across a much broader spectrum and everything that I learn about how other divisions function is helping to make me a better Team Lead for my own team.

My team is a fantastic group of people who are all happy to raise their hands to help each other out, so no matter your problem, someone will step up to help you meet that deadline or solve that problem. We all pull together, and we learn from each other. When a new problem arise, even if we don’t know how to solve it, we reach out to those who do, and we learn how to solve it ourselves in future.

Career opportunities available at DSV 

I was extremely lucky to be put forward to participate in the Learning and Development Talent Pool programme over the last year. It’s been a life-changing opportunity to learn so many new skills, to meet people from other divisions and learn about how other divisions within DSV work. I’ve had the opportunity to learn finance skills, communication skills, presentation skills, HR skills and many other subjects as well.
The DSV Toastmasters chapter has started up meetings after a two-year shutdown due to Covid, and I’m looking forward to joining and learning public speaking skills with their guidance.

The Regional IT section I work in has recently launched an initiative to give all our IT teams access to a specialist technology and business education online learning portal, in conjunction with the Global Learning and Development team in Denmark. The portal has 25 thousand online courses that cover not only highly specialised technical subjects but also vital business skills such as communication, presentation, conflict management and customer engagement. I volunteered to oversee the initiative and I’m delighted to say that more than 40 staff, and counting, have been given access to the online portal and are already enthusiastically working to improve their skills and knowledge. 

My passions


I love writing and editing, and I used to write for my university’s newspaper as a Science Writer. It’s not something that I thought I would be able to do within the IT space, so when the opportunity arose to write articles for and edit articles for our Regional IT newsletter, I jumped at the chance to do something I love. 

I’m passionate about education and learning. It’s something I actively pursue for myself, and I ended up with a PhD in Genetics before entirely changing my career to be a Software Developer. I also love being able to help other people who are passionate about learning to get access to educational opportunities. DSV believes in investing in the growth of its people and I’ve been lucky enough to be appointed to oversee the online learning portal access for 43 of our IT staff across several teams in South Africa, as well as helping them find other learning opportunities with our Learning and Development department.

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Ivy Chan, Vice President, RSSC for DSV in Asia Pacific

Ivy Chan, Vice President, Finance

Singapore

“A career isn’t only about capability. It’s also about fit to the company – and a little bit about luck and timing,” says Ivy Chan, Vice President for Regional Shared Service Centre in APAC, about her journey from controller to Vice President, adding  “and saying YES to every opportunity you’re given!”

Do your best with every opportunity 

Talking about her career and moving up the corporate ladder, Ivy’s promotions have a common denominator: She was the youngest person chosen for the role in question.

“Being the youngest and often the only female in a room of leaders, I had to find the confidence to speak up for myself and demand my ground”, Ivy recalls and adds “Luckily, I’ve always had a good boss and someone I consider a mentor that could help me find my voice as a manager and leader. That has been very important to me.”  

With Ivy’s track record, it could seem like she had her eyes set on a specific goal from the beginning of her career, but that is not the case. “I didn’t have a set ambition, but I did my best with every opportunity I was given. I always do,” Ivy underlines

Joining DSV through an acquisition

Ivy’s career brought her to DSV in 2019, when Panalpina and DSV joined forces. Looking back, it was an uncertain time for Ivy: 

“When the acquisition was announced, I didn’t know if I’d still have a job. It was worrying, but I promised myself I’d do my very best DSV.” And her dedication and efforts secured Ivy a role as regional CFO for the APAC region.

“When I was offered the job, my new manager told me I would be offered a major role in designing my future job. It felt great to be acknowledged for my hard work and I immediately said yes” Ivy underlines and tells about her time at DSV: “It’s been a great journey and I learn something new every day at DSV. There have been challenges along the way, but my manager always has complete faith in me, and reassures me we are on the right path.”

To Ivy, the right path is never predictable. “Although I’m accounting trained and many people think we like to do the same thing every day, that is not the case for me. New and different are aspects I find very exciting.”

Listen and trust 

In her daily work, Ivy is a leader to many people. It is important to her that everyone feels trusted and empowered to make decisions. That’s part of the DSV culture.

“I always listen carefully to what my employees have to say, and I trust in their abilities. We respect each other and although we sometimes disagree, we always focus on solving the task at hand. And that is key,” Ivy says and explains 

“DSV’s company structure it set up in a way where we always prioritise helping each other to solve issues very fast. That’s part of what enables us to keep growing so fast – we see new perspectives and skills as an opportunity to learn more and become even better.” 

Helen Topete Arreola, DSV USA

Helen Topete Arreola, Senior HR Specialist, HR

USA 

Helen came to DSV for challenges in an environment with a good work-life balance. She has now held multiple positions in two years.

When Helen Topete Arreola applied for a job at DSV in Fontana, California two years ago, it wasn’t for the HR specialist role she ended up being hired for. But her new manager saw potential, and Helen accepted DSV’s offer. She has now held multiple roles in her two years at the company.

“I’m really glad I took the job. Since I joined DSV, I’ve been constantly learning and developing. I enjoy all parts of my job” says Helen and attributes a lot of that to her leader:

“My leader is amazing. She is constantly teaching me new things and challenging me, and that makes me want to do my best every day. For her, for myself and for DSV.” 

Always improving the status quo 

An additional point, which Helen believes contributes to her development, is the DSV culture of always striving to improve. “There’s a belief here, that we can always do a little better” she explains and elaborates:

“We’re making changes and improvements that make us more efficient. Every idea I bring to the team and my leader is seriously considered as a contribution to developing our area of the business.” 

“That motivates me to help come up with new initiatives. I have gotten the opportunity to do so much and all those things have helped me develop professionally and personally as well,” Helen points out. 

Developing and implementing new initiatives smoothly is helped along by good collaboration across different teams and work functions: 

“We work so well with each other in DSV. No matter the challenge at hand, we work together to find a solution.” 

Growing with the company

“DSV is a pretty awesome company, and I see myself growing here. I’d love to be here long term,” says Helen when asked how she sees her future at DSV. The ambition is clear: 

“I would like to get a position as HR manager. I’ll keep working to improve and advance within the company, and we’ll see where that takes me.”

Hector Mora, Supervisor, Key Account Management

Hector Mora, Supervisor, Key Account Management 

Mexico

Hector works as a Supervisor in the Key Accounts department in Guadalajara, Mexico. In his role he works closely with the customers and his team to achieve the set goals: 

“In my day to day job I help solve problems for our customers. We always aim to do the same thing: Offer our clients the best service possible. This is shared across DSV. We work as a team to reach goals and my job is to help my team reach the goals for all of our accounts.”

Having worked in DSV since 2016, where he started as a trainee, Hector enjoys the drive within the company:  

“It is really interesting to work in a company that is always looking to evolve and grow. This fits in well with my personal values.  For me, the most important thing is that I feel challenged every day I come into work and DSV gives me that. DSV is a big company and I can learn a lot of and develop here. We get to be creative and inventive… and we are given full responsibility of our area. That is what I like about the company”.

Hector also enjoys the different types of colleagues he has, colleagues that he sees outside of the office too, for drinks and boardgames on a weekly basis:

“I work with people who are just starting out their careers and are eager to learn as well as colleagues with many years of experience – it is interesting to get the mix between experience and fresh eyes. I believe it gives us our own personality as a company. We are pragmatic and we are also looking to be one step ahead of what is happening. I really enjoy this, and I enjoy that we see each other outside of work too”.

The number of employees at the office in downtown Guadalajara has more than doubled since the Panalpina was acquired by DSV in 2019 and the now 70 people in the office is the second largest DSV office in Mexico. However, the atmosphere at the office remains the same: 

“It’s a great place to work. We have a good mix of people and we have DSV people from other countries come and work with us from time to time too. We have many different types of people here, there is room for all types and this mix of different people helps us reach our goals as a team and as a company”.

Mogens Larsen, Senior Director, Air & Sea IT, Global IT
Mogens Larsen, Senior Director, Global IT

Denmark

Mogens Larsen is a Senior Director in IT, working out of Headquarters in Hedehusene, Denmark. He has been with DSV for more than 15 years, but started in a completely different part of the organisation than where he works today: 

I joined DSV for the first time as a freight forwarder trainee in 1994 when it was a much smaller company. Since then, I have held a lot of different positions. From freight forwarding I moved onto Sales and later Finance before I finally started working in IT.” 

Although these roles are in very different parts of the business, the DSV culture is the same: 

“In each of these positions, I have been part of an informal culture where people speak their minds. It helps push the business forward, and it’s very characteristic of DSV. We’re constantly moving because we know we can always do a little better. Evolving as a company allows us employees to evolve personally as well. I don’t think I know anyone in DSV who hasn’t evolved while being here.” 

Making a difference is his fuel

Thinking back, Mogens didn’t plan on staying in the company for this many years and did also seek opportunities outside of DSV at one point. However, after a couple of years, he returned:  

“I realised that I really thrive in DSV’s fast-paced culture – the fast decision making within the company. I found that I enjoy being a small wheel in a big machinery, because in DSV, every wheel matters.”

“The feeling of making a difference – that is what drives me. When we announce good financial results, I can see that the things we work to continuously improve can be read in those numbers, and that makes me proud as an employee!”  

Setting each other up for success 

Today, Mogens is part of DSV’s Global IT, comprising more than 1600 employees in total. To him, being part of IT means that you play a vital role in setting the operation up for success: 

“We provide the tools for the operation. It is our job to do the very best we can and ensure good, smooth-running systems that provide everything the forwarders in the operation need, so that they are able to focus on using their skills and expertise to forward goods for our customers. In that way, we all play on the same team and contribute to the constant development of DSV.”  

Gabriel Lepage, DSV Canada

Gabriel Lepage, Data & Rate Manager, Pricing - Canada

Canada

Gabriel heads up the pricing team for the Air & Sea division in Milton just outside Toronto in Canada. A role he was given when he joined DSV through acquisition in 2019. 

“I had a specialist role, but in joining DSV I was given the responsibility of managing and integrating a new team. I didn’t have any management experience, so it was a big challenge, but I felt complete trust from DSV in my abilities from day one.” Something Gabriel says is characteristic for the company:
“DSV is a workplace where you are given a lot of responsibility and encouraged to take ownership. The high level of trust in employees is part of the DSV DNA. If you’re like me, you thrive in that; challenging yourself every day to grow and improve with the company.”  

We’re all in it together

When explaining how he found his way in the new role, Gabriel emphasizes one thing in particular: “I had great role models to learn from”, he says and elaborates:  
“They showed me that in DSV, regardless of your position, there’s someone you can reach out to, and you have the freedom to make mistakes and to use them as a learning experience. That’s how we improve.” 

An inspiring workplace 

Canada is a very international and diverse country, and that’s reflected in DSV and in Gabriel’s team. 

“We have five different nationalities just within my team of ten people. With our different backgrounds both in terms of occupation and nationality, we each contribute with different perspectives on our work processes, and that makes us better all around. It increases understanding to the many different people we work with in international transport, and there’s always someone with a different take on a subject if you need help.”  
Gabriel contributes to the international atmosphere in the office. He is from Venezuela and worked out of Panama prior to moving to Toronto. He travelled across Middle and South America and views travelling as a big opportunity:

“Travelling is also a way of challenging yourself, and I learned a lot from seeing different parts of the world. Who knows, perhaps I’ll get to challenge myself in a different part of the DSV world someday. 
DSV is inspiring to be a part of, and I’m amazed by the competence of my colleagues. It’s very cool to experience that by DSV investing in my personal development and career, I have invested in forwarding DSV.”

Mergim Mustafa, Freight Forwarder Trainee in DSV’s Road division at the Swedish head office in Landskrona

Mergim, Senior Freight Forwarder, Road Division

Sweden

26-year-old Mergim works as a Freight Forwarder Trainee in DSV’s Road division at the Swedish head office in Landskrona.
At DSV Mergim has found an educational setup and organisational culture that enables him to pursue his dreams for the future – perhaps even abroad one day: 

DSV could fulfil Mergim’s ambitions for his career

Before he began his work with DSV, Mergim was no stranger to the world of logistics. For a period of time Mergim worked at another Danish logistics company, but here they weren’t able to fulfil Mergim’s dream of building a career within transportation: “I wanted to progress with my career, but at my previous job making a career for myself was not an option. So, I had to move on, and I saw DSV was looking for Young DSV trainees, offering the opportunity to get an education at the same time as working full time. Not that many companies in Sweden can offer you such an opportunity so naturally I applied”.

Empowerment breeds responsibility

At DSV, employees are offered a high level of ownership for their areas of responsibility. Trainees too are given responsibilities early on: “I have my own tasks within my area”, Mergim tells us, “and here I actually decide what I want to do and how I want to do it. As long as I do well there is no problem. I have a lot of responsibility and I feel confident about that”. Mergim explains.

Competition and collaboration motivate and propel you forward

At the office, my team is very competitive – just as I am. I like to compete with myself and others too and I want to achieve good results every time. In our team right now, our manager likes to support this competitive spirit because when we compete, we improve. He tells us when we do well; he doesn’t keep it to himself” Mergim explains and continues: 
I am very motivated by the collaboration I have with my colleagues. We each have our own areas, where we plan shipments, but we help each other out whenever one of us needs a hand. For instance, when we are very busy, we can be hard-pressed to find enough lorries. When this happens, we help each other find another haulier who can supply the trucks we need. Sometimes it’s the other way around, and I have a surplus of trucks in my area that I can send to my colleagues’ area. This doesn’t only happen within the team. It's with all the other department's at DSV: If you're under pressure, the other teams will help you out”.

Learning to keep your cool and not take the easy route
When you ask Mergim what the most important thing he has learned during his time with DSV is, he highlights two things: “To think outside of the box in order to find different solutions and achieve good results. I have learned not just to pick the easiest route, but to go the extra mile to find the very best solution for my customer, even if this is the tougher route to take for me. In addition to this freight-forwarding is a busy line of work and I've learned how to handle stressful situations by keeping my cool. I know I will solve the situation so there is no reason to stress about it – these are probably the most important things I have learned”.

The ability to ‘think outside the box’ is one, Mergim recognises as commonly shared and encouraged among DSV employees: “I feel the ‘DSV DNA’ in all my colleagues around Europe, whom I talk to - it's as if we have the same mind: In our job, we don’t just say: “No, sorry I don’t have a solution” to our customer. We need to be able to think outside the box to find a solution, if one is not readily available". 

The future may be global

At the moment, I am still a trainee and part of the Young DSV programme, but I think someday I would like to try working at another office in a different country maybe. It’s good to know how other countries work and I think it's good to have some international experience if you want to progress within the company”, Mergim rounds off his thoughts about working at DSV and his ambitions for the future.

Rebekah Kemp, Senior Director, Strategic Sales - UK

Rebekah Kemp, Senior Director, Strategic Sales

UK

Rebekah, who lives in Manchester with her husband and two sons, has been in freight-forwarding for all of her 28-year long career and in DSV since 2008. 

She is a part of our UK Road Management team and is responsible for Strategic Sales. Like so many other DSV colleagues have through the years, Rebekah originally became part of DSV through an acquisition, when DSV and her previous place of work, ABX Logistics, joined forces in 2008.

Flexibility made Rebekah able to raise a family and pursue her career

Back then, Rebekah had just returned from maternity leave to her position as general manager of the ABX Manchester branch. The DSV Management team recognised Rebekah’s potential and offered her a chance to run the DSV Leyland operation: “It was a big challenge for me” Rebekah recalls “considering the age of my children and something I had to consider carefully, before accepting the offer. The support and flexibility I got from the management team enabled me to take on that challenge and balance bringing up two young children and progressing my career with DSV”.

Continuous development keeps you keen

What continues to motivate Rebekah about working with DSV is the ongoing development of our company: “I think DSV is such a progressive company and there's always different challenges and initiatives going on. We're always moving with the times; we're always looking at what's happening in our environment and changing and reinventing ourselves in that respect. No day is ever the same working with DSV and it's just a very motivating place to work, which keeps you interested in staying on”, Rebekah explains.

Through team collaboration we deliver best performance

I think we have a lot of people who are driven by competition and by delivering top performance. You need to be competitive within this environment, and whilst we have success, we never rest on that success”, Rebekah reflects and continues: “Within my division, we are highly collaborative in the way we reach our results. It's really important to bring in all the experts when we're delivering a solution to the client - bring Operations in, bring our legal people in, bring Finance in and we do so from the start so that everybody understands the expectations of the customer. So, it's a very collaborative environment and we deliver many of our results together - it's a team effort!”.

Humour, team spirit and open dialogue support the DSV values

In Rebekah’s Strategic Sales division, the DSV values of ‘Customer first’, ‘Best Performance’ and ‘True Collaboration’ are fed by the atmosphere and communication, and in the DSV organisation as a whole: “There's a great work ethic within the team and we have a really good, strong team spirit. We all share a strong desire to deliver a high level of customer service and to achieve good results. Whatever challenges come our way, the team is willing to work and to react, and if that means putting in the extra hours to accomplish what we need to do, then people are very willing. At the same time, there's a great sense of humor within the team”, Rebekah explains: “Transportation is a busy line of work with some amount of pressure, and it is important that we can see the more fun side of life too; that we can laugh at ourselves and with each other during hectic times. This is common to the DSV offices that I visit in other countries: Ours is a serious environment and people are focused, but we have a good sense of humor as well. Also, I think DSV employees have a very open and respectful dialogue between each other. People feel comfortable challenging situations they think are not right or don't agree with. But they also understand how to do so with respect for their colleagues. It’s very important that people feel they can speak openly, but also that we have to be respectful”.

Rebekah’s future may be a global one

12 years with DSV is by no means enough for Rebekah: “In the future, I'd like to continue to contribute to the success of DSV.  I want to see the business grow and I want to be part of that growth journey. Considering the size and global nature of the DSV organisation, I would at some point like to experience working on a global level - we have so many offices across the world in different divisions, offering you countless opportunities as a DSV employee”, she finishes our talk about what it’s like to work with DSV.

Janette Pokkinen, Operation Manager, Road Division

Janette Pokkinen, Operation Manager, Road Division

Finland

A large company offers many opportunities

Five years ago, Janette Pokkinen contacted DSV in Finland looking for a job. What had sparked Janette’s interest was the sheer size of DSV:
Working in a smaller firm I worried I might get stuck with one task, one title or in one area. DSV has such a great variety of areas you can work in so I knew I would be able to explore what I'm good at and what I'm interested in. I figured this could guide me to find the right place for me, ‘cause it could be Sales, Operations, Warehousing or something completely different…DSV has so much to offer”.

Your need for challenges will be met 

A lot of cargo has gone through Janette’s hands in the last five years, where she has also successfully completed DSV’s own freight forwarding programme, Young DSV. Her eagerness to take on new challenges has taken Janette through handling export from Finland to France, Spain, Portugal, Italy and the UK to her current position as Team Lead in DSV’s Road division. In this position she juggles the planning of trucks with supporting the team in various tasks.
Janette feels her readiness for new challenges and responsibilities has been acknowledged and acted on by her DSV managers: “I'm not ready to settle in yet. I still want to learn and continue to do more challenging work. Actually, my managers have always noticed this and have always been able to give me more challenges and let me shine”.

The right attitude will forward your career

Janette has done well for herself at DSV. When you ask her what kind of behavior DSV celebrates, she says: “It's a lot about attitude. You don't have to know it all and you don't have to be an expert at everything. But if you're willing to do the best you can, you're willing to learn and ready for change - that's appreciated. We don't take the easiest route but try to do our best every time for the customers and for DSV”.

What you do makes a difference 

At DSV, we value local empowerment – for our countries, our divisions and our individual employees. Janette has felt this in her five years in our Road division: "DSV is behind me and what I do. As part of DSV, I am given a lot of responsibility and I think DSV trusts that I do my best. I enjoy this - I think it's empowering: When you work at DSV, you are told and shown that what you do makes a difference – you are there for a reason and your actions have a real impact. For instance, I know that if I plan my truck a little fuller, it has an effect. It's a small effect now, but still I have a lot of power in my hands…It's me moving the trucks and it's me bringing them to Finland so it feels like I'm being trusted. That makes me want to do my best for DSV”.

Great teamwork

An aspect which also has an influence on Janette’s experience at DSV is the collaboration she has with her closest team: 
I think our team is one of the most fun ones. We have a strangely similar sense of humour, so I really enjoy our team. We are all from different backgrounds: One has knowledge of IT; one has experience of actually driving a truck. We have people with 40 years’ experience in the field and people like me with only a couple of years’ experience. I think together we make a very good team and the good thing in our team is that you don't have to be afraid to ask for help or an opinion. We get the best out of each other”.
The great atmosphere is also reflected at the rest of the office in Vantaa, Finland: “We have a good atmosphere at the office. Maybe it's because we are all part of this bigger picture. There are so many different people that have put an effort into the trucks coming to Finland. That means we work together and are in such close contact it makes us more like friends than just people sharing the same office”, Jannette explains and continues: “'I’ve developed some very close relationships through DSV and we’re also spending a lot of time together outside the office”.

The future
While Janette thrives in her present job, she hopes to be trusted with greater challenges in the future: “I think I'm on the on the right track and I really enjoy being part of the European haulage team, but of course in the future I am working towards more responsibilities. Two days are never the same. I like knowing that it never gets boring and you never know what to expect. That's part of why I enjoy this industry so much - it's not predictable at all”.

 
Pia D. Laugesen, Divisional Manager

Pia D. Laugesen, Business Change Manager, Road Division

Horsens, Denmark

”I love improving the way we do things, following new trends and being at the cutting edge with the right resources at the right time. It means a lot to me to have staff on side, enjoying their work and doing what they are good at.”

Pia started her career as DSV as a trainee. A very ambitious person, she wanted to make her mark and  see the world. This led to her being sent to Paris for an assignment, which was a fantastic experience that left her with a strong network worth its weight in gold in her daily work.

"When I see a truck on the road, it makes me proud and it almost feels like I’m the one in the driver’s seat. DSV is a great example of a Danish company, which is successful in international business. We have the ambitions and we make decisions that are well thought through. It all suits me very well."

Lynn Hu, Customer Success Manager

Lynn Hu, Senior Manager, Commercial Support

Shanghai, China

“DSV is my haven. It’s a stable and solid place to work and I see it improving every year.”

It’s been a fantastic journey for Lynn since she joined DSV 11 years ago, moving up the career ladder through various different positions.

"There are opportunities everywhere in DSV if you are dedicated. Working with so many colleagues from different countries and cultures means we all get to learn from each other. It’s helped me with my career development as well as being great on a personal level.”

Jason Ye, Supply Chain Advisor

Jason Ye, Senior Supply Chain Advisor, Global Commercial Organisation

Denmark

"My goal is to make our customers more competitive and successful by optimising their supply chains."

Jason moved from China to work at DSV’s head office just outside Copenhagen. He has already fallen in love with his new home and the culture in DSV.

“DSV is a very performance driven and decentralised organisation. The management is so down to earth, honest and the communication is very open. I really feel the value of that. We can make quick decisions and immediately adjust to market developments for the benefit of our customers. That’s how I like it."

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